PHRN Team Lead

4 days ago

Pasig, National Capital Region, Philippines Omega Healthcare Management Services Full time $104,000 - $130,878 per year

Qualifications:

  • Total of 2-5 years of experience preferably in the BPO/Healthcare industry
  • Bachelor's degree in Nursing with active PHRN License
  • Preferably 1-2 years of Team Lead experience in a US Healthcare account (Utilization Management/Clinical Appeals and Denial Management)
  • Excellent Leadership & Interpersonal relationship
  • Strong Process Management & planning skills
  • Embrace change and think operationally to achieve business goals
  • Proven process improvement experience

Duties & Responsibilities:

  • Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.
  • Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.
  • Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
  • Adhere to all company policies and procedures.
  • Adjust to the needs of meeting service level agreements under supervision of Manager.
  • Ensure training needs of team members are met.
  • Successfully complete all client related training and keep record of the same.
  • Hold team briefings on a daily basis with the team.
  • Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.
  • Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment.
  • Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP).
  • Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable compliance requirements.
  • Employee separations to be handled in-line with company policies and HR.

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