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Logistics - Customer Service Representative (WFO, Day Shift)
2 weeks ago
***must be able and willing to work onsite in Alabang***
Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO – operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago (and growing to 200+ employees in that time).
We have plans to expand to 500+ employees over the next 3 years.
You will have a minimum 3 years experience on a logistics / freight account, ideally within Australia
Pioneer program, our client is a leading Australian full stack logistics and freight provider, headquartered in Melbourne, Australia.
Please review the following criteria carefully before applying.
What You'll Do:
- Provide omni-channel support to customers (voice, chat, email etc)
- Provide accurate information when quoting transit times, pricing and other information
- Resolve complex customer concerns accurately and in real time
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
What We're Seeking:
- A minimum 3+ years experience on a logistics, freight account in a CSR capacity
- Bachelors Degree
What we offer:
- Above market remuneration
- HMO
- Performance incentives
- Team building events and activities
- Brand new IT equipment
- 15 days VL
- 5 days sick leave
- 13 month and all other government mandated benefits
