Customer Service Representative

6 days ago

Ayala Alabang, National Capital Region, Philippines People Matter PH Full time $104,000 - $130,878 per year

Loan Processor

Alabang, Muntinlupa City

On-Site, Night-Shift

Full-time, Permanent

About the Role:

We are seeking Customer Service Representatives with a background in financial accounts to support our US mortgage and loan operations.

Responsibilities:

  • Provide assistance to borrowers by handling inquiries and guiding them through loan processes
  • Verify and review borrower documents for accuracy and completeness
  • Contact borrowers and partners to resolve missing or incorrect details
  • Ensure adherence to US mortgage regulations and internal company policies
  • Collaborate with loan processors, underwriters, and third-party partners to move applications forward
  • Keep loan files accurate, updated, and well-documented for approvals

Qualifications:

  • 1–2 years of experience in customer service within finance, loan, or mortgage accounts
  • Excellent English communication skills, both verbal and written
  • Strong attention to detail with the ability to work effectively under deadlines
  • Open to both college graduates and undergraduates
  • Willing to work onsite in Alabang on a US shift schedule

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