Customer Service Representative
2 weeks ago
Loan Processor
Alabang, Muntinlupa City
On-Site, Night-Shift
Full-time, Permanent
About the Role:
We are seeking Customer Service Representatives with a background in financial accounts to support our US mortgage and loan operations.
Responsibilities:
- Provide assistance to borrowers by handling inquiries and guiding them through loan processes
- Verify and review borrower documents for accuracy and completeness
- Contact borrowers and partners to resolve missing or incorrect details
- Ensure adherence to US mortgage regulations and internal company policies
- Collaborate with loan processors, underwriters, and third-party partners to move applications forward
- Keep loan files accurate, updated, and well-documented for approvals
Qualifications:
- 1–2 years of experience in customer service within finance, loan, or mortgage accounts
- Excellent English communication skills, both verbal and written
- Strong attention to detail with the ability to work effectively under deadlines
- Open to both college graduates and undergraduates
- Willing to work onsite in Alabang on a US shift schedule
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