Junior Training and Quality Specialist

13 hours ago

Taguig, National Capital Region, Philippines IT Managers, Inc. Full time ₱900,000 - ₱1,200,000 per year

Training Specialist

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• Develop technical training strategy for department.


• Establish training criteria and grading scales.


• Identify the learning needs, goals, and objectives. Understand the audience and

their existing knowledge and skills.


• Plan the learning objectives, assessment tools, content, and delivery methods.

Create a detailed blueprint for the training program.


• Shared responsibility for research of the content on the Knowledge Management

tool. This is the sole source of information that the stakeholders, and partners, utilize

to help internal Client Customers (retail and backstage personnel).


• Serve as second level resource (SME) for the stakeholders, partners, and

customers for the more difficult questions and problems.


• Create and assemble the content and learning materials based on the design

plan. This includes writing, designing, and producing the training materials.


• Develops curriculum and utilizes training needs analysis and instructional design

for different training needs. (Project, Third Party, Up-skill etc.)


• Document and maintain industry standards for technical training.


• Facilitates and conducts instructor-led, face-to-face and online/virtual training

classes.


• Create training documentation, such as job aids, handouts, presentations, LMS

and Web Training pages, videos, WBT Courses based.


• Shared responsibility for research of the content on the Knowledge Management

tool.


• Follows up with New-Hires on a weekly and monthly basis and provide

recommendations to the Managers and Supervisors on the status of the New-Hires.

This includes verifying ticket accuracy, proper call resolution etc.


• Produce training reports on a weekly, monthly, and quarterly basis. Reports will

be designed and created according to the needs of the requestor.


• Deliver the training to the target audience. This phase involves scheduling,

logistics, and actual delivery of the training.


• Assess the effectiveness of the training program. This includes both formative

evaluation (ongoing feedback during the process) and summative evaluation (final

assessment after the training is completed


• Provide management with performance-based training evaluations.


• Flexibility with schedule to ensure availability meetings, and any special project.


• Involved in the recruitment process.


• Performs other work duties as assigned.

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