
Retail Training Specialist
5 days ago
The Retail Training Specialist will design, facilitate, and evaluate global and localized training programs aligned with business goals, while also driving hands-on learning through immersions, mystery shopper programs, store visits, and coaching.
Key responsibilities include:
Designing and facilitating onboarding, customer service, sales, and product trainings
Managing immersion programs and on-site learning
Overseeing the mystery shopper program and integrating insights into performance
Monitoring training effectiveness and providing actionable feedback
If you're passionate about building capabilities, driving customer experience, and shaping organizational growth, this role is for you. Send me your CV to
Knowledge (what people know):
- Bachelor's degree in Business Administration, Human Resources, Marketing, or a related field
- Principles of adult learning and effective learning methodologies
- Familiarity with coffee products, accessories, and machines (an advantage)
Experience (what people have done):
- Minimum of 3 years working experience =training, learning and development, or a related field
- Sales Training, Retail Training, Customer Service Training experience is a must
- Experience in designing and facilitating core training programs in a corporate or customer-centric environment
Competencies (what people can do):
- Effective Presentation & Communication
- Coaching Skills
- Attention to Detail
- Planning and Organizing
- Results-Driven
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