HR Manager

2 days ago

Taguig, National Capital Region, Philippines Finpro Full time $40,000 - $60,000 per year

Position Summary:

  • The HR Manager is responsible for overseeing all human resources functions within the collection agency, including talent acquisition, employee relations, compliance, performance management, and organizational development. This role supports the business in maintaining a productive, legally compliant, and people-centered work environment that enables the agency to meet its operational and regulatory goals.

Key Responsibilities:

1. Recruitment & Onboarding

  • Lead end-to-end recruitment processes for agents, supervisors, and support staff.
  • Develop hiring strategies to meet high-volume hiring needs specific to the collections industry.
  • Conduct background checks and ensure pre-employment requirements are met.
  • Design and implement onboarding and orientation programs for new hires.

2. Employee Relations & Engagement

  • Foster a positive working environment while maintaining high ethical standards.
  • Address employee concerns, grievances, and conflict resolution in accordance with labor laws and internal policies.
  • Conduct stay interviews, exit interviews, and analyze employee turnover.

3. Performance Management

  • Implement and manage performance evaluation processes, including KPIs for collection agents.
  • Support supervisors and managers in coaching, corrective actions, and performance improvement plans.
  • Align performance management strategies with collection targets and operational goals.

4. Compliance & Labor Law

  • Ensure full compliance with labor regulations, industry standards, and internal policies.
  • Maintain up-to-date knowledge of employment law, especially concerning debt collection practices and call center operations.
  • Prepare reports for DOLE, SSS, PhilHealth, and other government-mandated agencies.

5. Training & Development

  • Coordinate regular training sessions on collection best practices, compliance, communication, and workplace conduct.
  • Support career development plans and internal promotions within the agency.

6. Compensation & Benefits

  • Oversee payroll coordination in partnership with Finance/Payroll team.
  • Manage employee benefits programs including government contributions, health insurance, and leave management.
  • Assist in salary benchmarking and internal equity reviews.

7. HR Administration & Records

  • Maintain accurate and confidential employee records.
  • Prepare HR reports, dashboards, and metrics for management review.
  • Manage HRIS (Human Resources Information System), if applicable.

Qualifications:

Education:

  • Bachelor's degree in Psychology, Human Resource Management, Business Administration, or related field.

Experience:

  • Minimum 3–5 years of HR experience, preferably in a BPO, call center, or collection agency environment.
  • At least 2 years in a supervisory or managerial HR role.

Skills & Competencies:

  • Strong knowledge of Philippine labor laws and statutory compliance.
  • Experience handling high-volume recruitment and agent-related issues.
  • Excellent interpersonal, communication, and conflict-resolution skills.
  • Proficient in Microsoft Office; experience with HRIS preferred.
  • Strong ethical standards and ability to handle sensitive information with confidentiality.

Job Type: Full-time

Language:

  • English (Preferred)

Work Location: In person

  • hr head

    2 days ago

    Taguig, National Capital Region, Philippines HR Team Asia, Inc. Full time $50,000 - $100,000 per year

    HUMAN RESOURCE DEPARTMENT HEADResponsible for leading and strategizing all human resources activities, ensuring compliance with labor laws, and fostering a positive work environment. Oversees recruitment, employee relations, compensation and benefits, training, performance management, and HR systems. Management reports and provides HR metrics to support...

  • hr head

    2 days ago

    Taguig, National Capital Region, Philippines HR Team Asia, Inc. Full time $40,000 - $80,000 per year

    HUMAN RESOURCE DEPARTMENT HEAD Responsible for leading and strategizing all human resources activities, ensuring compliance with labor laws, and fostering a positive work environment. Oversees recruitment, employee relations, compensation and benefits, training, performance management, and HR systems. Management reports and provides HR metrics to support...

  • HR Manager

    2 days ago

    Taguig, National Capital Region, Philippines Project One Studio Full time $80,000 - $120,000 per year

    Job Title: Human Resources (HR) ManagerJob Summary:We are seeking a dynamic and experienced Human Resources Manager to lead and direct the HR department. The HR Manager will be responsible for overseeing all aspects of human resources practices and processes, ensuring alignment with business objectives, and fostering a positive workplace culture.Key...

  • HR Manager

    2 days ago

    Taguig, National Capital Region, Philippines SINOMA CBMIPH CONSTRUCTION CORPORATION Full time $90,000 - $120,000 per year

    Develop and implement comprehensive HR strategies aligned with the company's business objectives.Oversee the full spectrum of HR operations including recruitment, talent management, performance management, compensation & benefits, employee relations, and compliance.Lead initiatives to attract, retain, and develop top talent across all levels of the...

  • HR Manager

    2 days ago

    Taguig, National Capital Region, Philippines Trimark Full time $40,000 - $80,000 per year

    The Brand is searching for an experienced HR Manager in Retail to lead the Department.Preferably to have a relevant experience on the position of HR in Retail International companies.Key Responsibilities:1. Recruitment & StaffingPlan and execute recruitment strategies for store and regional positions (store managers, sales associates, cashiers, warehouse...

  • HR Manager

    2 days ago

    Taguig, National Capital Region, Philippines Betrnk Inc. Full time $80,000 - $120,000 per year

    An HR Manager with Japanese bilingual skills is a human resources professional who can fluently communicate in both Japanese and (usually) English, making them valuable for companies operating in Japan, or Japanese companies with international branches.They are responsible for overseeing HR functions such as recruitment, employee relations, compliance,...

  • HR Manager

    2 days ago

    Taguig, National Capital Region, Philippines Citimax Group Inc. Full time ₱540,000 - ₱720,000 per year

    Job description:Job description:We are in need of HR Manager who will focus on employee relations and also spearhead in developing and implementing of policies, process and procedures.Job Description:Employee Relations: Manages grievances, conflicts resolution, and disciplinary actions to achieve a harmonious workplace environmentRecruitment: Oversees the...

  • HR Manager

    2 days ago

    Taguig, National Capital Region, Philippines HelloConnect Inc. Full time $80,000 - $100,000 per year

    About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • HR Manager

    5 days ago

    Taguig, National Capital Region, Philippines FGI Full time

    OverviewThe Human Resources (HR) Manager is responsible for leading and managing all aspects of the human resources function within the organization. This includes recruitment and staffing, employee relations, compensation and benefits, training and development, and compliance with labor laws and company policies. The HR Manager plays a critical role in...

  • HR Manager

    2 days ago

    Taguig, National Capital Region, Philippines Megalive Corporation Full time ₱500,000 - ₱700,000 per year

    Job descriptionAs a Human Resource Manager, you will be responsible for overseeing all aspects of human resources practices and processes within the organization. You will develop, implement, and manage HR strategies to support business objectives, foster a positive work environment, and ensure compliance with employment laws and regulations. This role...