Specialist, Knowledge Management

As a Knowledge Management Specialist, you are a key driver of innovation and efficiency within our community platform. This is a high-impact individual contributor role where you will own and execute major knowledge management projects that improve engagement, enhance knowledge-sharing, and create a seamless experience for XPs. You will collaborate with analysts, cross-functional teams, and internal stakeholders to design and implement scalable solutions that optimize how information is organized, accessed, and used within the Athena community.

Your ability to see the big picture while managing the details of execution will be critical in ensuring our knowledge management strategies continuously evolve to meet the needs of our growing community.

What You'll Do

• Knowledge Strategy & Implementation

  • Lead key initiatives to improve how knowledge is captured, organized, and shared within the community platform.

  • Design and implement scalable solutions for knowledge dissemination that ensure seamless access to critical information for XPs.

  • Ensure alignment of knowledge management projects with broader community engagement and business objectives.

• Community Engagement & Collaboration

  • Partner with analysts and internal stakeholders to execute community-driven initiatives that enhance learning and collaboration.

  • Act as a subject-matter expert, providing guidance on best practices for content structuring, engagement strategies, and platform utilization.

  • Support the development and execution of engagement campaigns that boost knowledge-sharing participation within the community.

• Content & Knowledge Assets Management

  • Maintain high-quality knowledge assets such as playbooks, templates, FAQs, and training materials.

  • Ensure all content remains relevant, updated, and aligned with the evolving needs of the XP community.

• Data-Driven Insights & Continuous Improvement

  • Analyze engagement and knowledge utilization metrics to identify trends, gaps, and opportunities for improvement.

  • Use data-driven insights to refine and iterate on knowledge management strategies, ensuring continuous optimization.

• Technology & Platform Optimization

  • Identify and integrate new tools and AI-driven solutions that enhance the knowledge-sharing experience.

  • Work closely with internal teams to optimize the functionality and user experience of the community platform.

  • Troubleshoot platform-related issues and ensure seamless navigation and access to knowledge resources.

What you'll need

• Strategic & Big-Picture Thinking

  • Ability to assess the overall knowledge management landscape and develop strategies that drive long-term impact.

  • A forward-thinking approach to anticipate challenges and proactively implement innovative solutions.

• Project Management & Execution

  • Strong ability to lead multiple knowledge management projects from concept to implementation.

  • Highly organized with a proven ability to manage deadlines, stakeholder expectations, and deliverables effectively.

• Collaboration & Communication

  • Excellent verbal and written communication skills to engage with various teams and stakeholders.

  • Ability to work cross-functionally with analysts, internal teams, and community members to align knowledge strategies.

• Technology & Platform Proficiency

  • Proficiency in knowledge management tools, community platforms, and content management systems.

  • Comfortable working with AI-powered solutions, digital platforms, and interactive learning tools.

• Data Analysis & Continuous Improvement

  • Analytical mindset to evaluate knowledge engagement trends and optimize content

  • strategies accordingly.

  • Experience using metrics and KPIs to refine initiatives and ensure continuous growth.

Relevant Experience & Skills Required

• Minimum 4+ years of experience in knowledge management, community management, or a related field.

• Proven experience in instructional design

• Good working knowledge of using any authoring tools (Articulate, Captivate, iSpring, etc.)

• Experience supervising a team of knowledge base agents/analysts

• Proven track record of leading projects, developing knowledge assets, and implementing community engagement strategies.

• Experience working with online community platforms like Circle

• Experience in working cross-functionally with different teams to execute large-scale initiatives.

• Working knowledge of design tools like Canva

Educational & Certification Requirements

• Bachelor's degree in Communications, Marketing, Business, Knowledge Management, or a related field.

• Certifications in Knowledge Management, Community Management, or Instructional Design (preferred but not required).

Direct Reports & Span of Control

This is an Individual Contributor role but requires extensive collaboration with analysts and internal teams.

Why This Role Matters

As Athena continues to scale, effective knowledge management is critical to fostering a well-informed, engaged, and high-performing community. This role ensures that the right knowledge is delivered to the right people at the right time—enhancing productivity, collaboration, and efficiency across the XP community. By leading impactful projects, driving strategic improvements, and ensuring seamless knowledge-sharing, the Knowledge Management Specialist plays a pivotal role in shaping the future of our community platform. 

If you are passionate about driving knowledge-sharing, leading high-impact initiatives, and optimizing community engagement, we'd love to hear from you