Customer Care Representative

4 hours ago

Ayala Alabang, National Capital Region, Philippines Gatestone & Company Americas Inc. Full time ₱40,000 - ₱120,000 per year

Gatestone & Company Americas Inc. (Philippines)

The Role: Customer Service Advisor (Voice and Chat) - OnSite and Night Shift

What You'll Be Doing: In this role, you'll handle inbound customer calls or chats with professionalism, empathy, and efficiency. Your key responsibilities will include: Answering incoming calls or chats related to customer service and billing support Clearly explaining bills, resolving questions around balances, and identifying overdue accounts Processing credit card payments and supporting setup or changes to pre-authorized payments Communicating promotional offers and resolving disputes with confidence and care Assisting with product, service, and application inquiries Recommending entertainment packages and service solutions tailored to each customer's lifestyle and budget, promoting all additional services introduced, as required Escalating complex concerns to supervisors in line with client guidelines and meeting key performance indicators (KPIs) set by management and the client Performing other tasks as required.

What we're looking for:

  • Strong verbal and written communication.
  • Typing speed minimum of 35WPM or more.
  • A passion for delivering great customer experiences.
  • The ability to positively receive feedback and implement changes quickly.
  • Performance with integrity Reliability—you're punctual and dependable
  • Experience & Qualifications Comfortable navigating multiple computer applications Previous call center or customer service experience is a plus—but not require.

Qualifications and Experience:

  • Comfortable navigating multiple computer applications.
  • Previous call center or customer service experience is a plus—but not require.

The Schedule: (Subject to change) : Monday to Saturday 10PM to 10AM (PH Time)

The Location: Northgate Cyberzon, Alabang, Muntinlupa City

Join Gatestone Philippines – A Fresh Force in Alabang's BPO Scene

Gatestone & Company Americas Inc. (Philippines) is a dynamic startup BPO company setting up operations in the heart of Northgate Cyberzone, Alabang. As part of a global organization with a strong reputation in customer experience and business support, we're bringing fresh energy, innovation, and growth opportunities to the local talent market.

We're building our team from the ground up — which means you'll be part of something new, exciting, and impactful. At Gatestone, you won't just be another employee — you'll be a key contributor to shaping our culture, processes, and success story.

Whether you're looking to grow your career, work with global clients, or be part of a company that values people and performance, Gatestone is the place to be.

Job Types: Full-time, Permanent

Pay: Php22, Php24,000.00 per month

Benefits:

  • Company events
  • Discounted lunch
  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Application Question(s):

  • Would you be amenable to working night shifts and shifting schedule?

Experience:

  • Call Center: 1 year (Required)

Location:

  • Alabang (Required)

Work Location: In person

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