Customer Service Representative

6 days ago

Ayala Alabang, National Capital Region, Philippines Fresenius Medical Care Full time ₱900,000 - ₱1,200,000 per year

Fresenius Medical Care is the world's leading provider of dialysis products and services. We care for people with chronic kidney failure, of whom around 3.4 million worldwide depend on dialysis treatment. Thanks to our decades of experience in dialysis, our innovative research, and our value-based care approach, we can help them to enjoy the very best quality of life.

We are a People-Centric organization, capitalizing on our harmonized global values of being Collaborative, Proactive, Reliable, and Excellent.

Our compensation strategy approach follows our Total Rewards Philosophy of driving and differentiating performance to attract, retain, and engage talents. We provide competitive pay, reward and benefits programs, and learning and development opportunities.

Pay

  • Offers Competitive Base Pay with a premium on experience and competency

Reward Programs

  • Individual and Team Recognition Programs

Benefits

  • 13th Month Pay
  • With Mandatory SSS, Pag-ibig and Philhealth Benefits
  • Allowances
  • Comprehensive HMO, Group Life, and Personal Accident Insurance Coverage
  • Retirement Program
  • Vacation and Sick Leave Credits
  • Annual Physical Examination and Vaccination Program
  • Flu, Pneumonia and Hepa B Vaccines

Learning and Development

  • Career Development Opportunities

Talk to us to learn more

Job Responsibilities:

  • Serves as customer service representative and primary responder when there are customer complaints or inquiry through phone assistance.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport to every caller.
  • 100% real time service ticket creation in TechServe and JIRA.
  • Monitors the progress of service tickets
  • Responsible for facilitating the survey/feedback system to every customer with job tickets for closure.
  • Monitors monthly service calls, service accomplishments, and pending jobs for technical service assistance.
  • Responsible for answering customer calls, responding to SMS and email inquiries related to service requests from internal and external customers.
  • Serves as SAP/INSITE support for Technical and responsible for the coordination with Finance and Supply Chain Department.
  • Prepares invoicing/billing to the customers and responsible for the retrieval of submitted/unsubmitted invoices.
  • Provides support for the department in terms of coordination with the third-party service providers.
  • May perform other duties as required or assigned.

Qualifications:

  • Graduate of any four-year course, bachelor's degree
  • Preferably with customer service experience, but not required
  • Ability to interact with all levels of managements and clients
  • Computer Literate - MS office applications, SAP (preference but not required)
  • Amenable to go onsite - whether in Makati or Alabang site
  • Able to work well with others and embody the company's Core Values: We Care, We Connect, We Commit
  • Fresh graduates are welcome to apply

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