Customer Service Representative

5 days ago

Angeles P, Philippines AUMTREND PH INC Full time ₱240,000 - ₱336,000 per year

Responsibilities:

  • Responsible for handling both outbound & in-bound calls from customers or authorized third parties regarding all process & contingency situations arising due to any issues
  • Handle customer complaints during peak time and resolve the issues & advice the best resolution available
  • Ability to compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.
  • Input data and verify information as it pertains into related systems as and when required
  • Properly document each customer interaction in the servicing systems as defined by the process
  • Ensure successful customer support through resolution of back-office tasks whenever not on calls
  • Understanding of utilities and associated market participants
  • Data collection and analysis are viewed as a continuing and iterative process. Ideally, business decisions are refined over time, based on feedback from earlier analyses and decisions.
  • Identify factors important to clients
  • Handle customer complaints
  • Ensure customer-based quality parameters are measured and tracked
  • Manage Vulnerable/Priority customer tasks/processes in the realm of the process

Qualifications:

  • 1 year BPO experience
  • At least 2nd yr undergrad
  • Willing to work onsite
  • Amenable to work on a Nightshift

Job Type: Full-time

Pay: Up to Php28,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Angeles 2009 P03: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Notice Period
  • Current and Expected Salary
  • TOR/Diploma ready? (Y/N)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person

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