Training and Organizational Development Manager

3 days ago


Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

Do you have a passion for developing people and improving performance? We're looking for a Training and Quality Manager to lead impactful learning initiatives and ensure top-tier service through smart quality assurance strategies.

What You'll Do:

  • Create and deliver dynamic training programs for new hires and existing teams

  • Monitor and elevate service quality through audits and coaching

  • Lead a team of Trainers and Quality Analysts

  • Analyze trends, drive performance, and collaborate across departments

  • Champion a culture of continuous learning and excellence

Qualifications:

  • 3+ years in training and/or quality experience in the BPO industry

  • Supervisory-level experience is considered

  • Knowledgeable in instructional design & quality frameworks

  • Amenable to work onsite in 1880, Eastwood, Quezon City



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