Leadership & Organizational Development Manager

Position Purpose:

Afni is hiring a Manager of Leadership & Organizational Development who delivers solutions aimed at improving leadership skills for functional leaders and operational leaders at the coach level and above. Solutions include, but are not limited to, partnering with Director and Associate Director on a leadership development strategy, facilitating programs, building leadership curriculum, deploying, and debriefing leader assessments, coaching, mentoring, team building, and new leader onboarding/orientation.

This person will play a significant role in building the leadership capabilities needed to support Afni's global growth. This position will be responsible for identifying US leadership development needs, building, and curating content and delivering programs that close current leadership gaps as well as developing future capabilities.

 Essential Functions and Responsibilities:

• Work closely with the Director of Leadership & Organizational Development to provide optimal strategy and programs for talent and leadership development within Afni (executive, director, manager, coach, and functional leaders).
• Provides site and program support including observing coaching sessions and providing development feedback. Audits coaching for quantitative and qualitative feedback. Facilitates coaching calibration sessions.
• Observe, coach, and develop US Leadership & Organizational Development Specialists and Senior Specialists. Facilitate meetings and development sessions for individual and team growth.
• Build, source and curate level-specific content to support identified programs.
• Develops communication strategies to raise awareness for Leadership & Organizational Development.
• Work closely with US succession planning processes. Support delivery of curriculum to develop high-potential internal talent for critical roles across all levels of leadership. Maintain a high degree of confidentiality.
• Oversee onboarding delivery for new leaders and new manager first year experience, including orientation and assimilation activities, to ensure they are effectively delivering intended results.
• Ensure all supporting leadership development processes are aligned, valid, measured against desired outcomes/deliverables, and are reported.
• Stay current on leading trends in leadership development/OD and be a thought leader for senior HR and executives on leadership development best practices. Establishes strategic partnerships with peer groups, professional societies and outside vendors to raise awareness on industry best practices, trends, processes, and incorporate findings into current Leadership and Professional development strategies.

• Minimum Requirements:

  • Bachelor's degree in Organization Development, Business Administration or other related field, preferred.
  • Certifications in Situational Leadership II, Strengthsfinder, DDI, or other content vendors preferred.
  • Minimum of 5 years of experience designing and delivering leadership, talent development, and management programs.
  • Significant experience interacting with executives and facilitating executive-level meetings.
  • Minimum of 3 years of experience in call center industry.
  • Strong credentials and personal brand; ability to coach and develop at all organizational levels.
  • Ability to curate and scale content to meet the needs of the level of the learner.
  • Ability to deliver face-to-face and virtually, leveraging available tools.
  • Expertise with adult learning theory and fitting delivery method to content.
  • History of building and fostering positive relationships, both internally and externally. Able to collaborate and partner with other subject matter experts and business leaders.
  • Proven ability to influence, educate, and gain support of senior leaders for leadership development, the role leaders play in developing other leaders, and the activities needed to support effective leadership development.
  • Can effectively cope with change and can shift gears comfortably. Willing to shift between strategy, design, and delivery. Resourceful, does whatever is needed to get the job accomplished.
  • Self-motivated and directed, possessing an ability to motivate others.
  • Ability to manage multiple complex assignments, with proven ability to assess competing priorities in a high energy, fast paced environment.
  • Strong business acumen, client-service, and results orientation.
  • Strong communicator with excellent verbal, written, and presentation skills. Able to simplify complex topics so the uninformed end user can understand.
  • Proven track record of strong program or project management and managing cross-functional programs.
  • Experienced in analytics, including qualitative and quantitative methods.
  • Practical in approach--has a natural orientation to getting things accomplished quickly in a high-quality way and maximizes results with the available budget.