Training and Organizational Development Manager
6 days ago
Do you have a passion for developing people and improving performance? We're looking for a Training and Quality Managerto lead impactful learning initiatives and ensure top-tier service through smart quality assurance strategies.
What You'll Do:
- Create and deliver dynamic training programs for new hires and existing teams
- Monitor and elevate service quality through audits and coaching
- Lead a team of Trainers and Quality Analysts
- Analyze trends, drive performance, and collaborate across departments
- Champion a culture of continuous learning and excellence
Qualifications:
- 3+ years in training and/or quality experience in the BPO industry
- Supervisory-level experience is considered
- Knowledgeable in instructional design & quality frameworks
- Amenable to work onsite in 1880, Eastwood, Quezon City
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