
Customer Support Specialist
2 weeks ago
Location:
[
On-site
, BGC, Taguig]
Company:
Nimbyx / EviSmart
About Us
At
Nimbyx
and
EviSmart
, we are reimagining the future of dentistry. With cutting-edge AI-powered workflow automation and CAD design outsourcing, we proudly support dental labs and clinicians across
26+ countries
. Our mission is to make dental care smarter, faster, and better—for everyone.
To achieve this, we rely not only on groundbreaking technology but also on exceptional customer support. That's where you come in.
Role Snapshot
As a
Customer Support Specialist
, you will go beyond answering tickets—you'll be a trusted partner to our customers. By solving problems quickly and with empathy, you'll build lasting relationships and ensure customers gain maximum value from our platform. This is a
high-impact role
where your contributions directly drive customer satisfaction, retention, and long-term success.
Key ResponsibilitiesCustomer Support & Issue Resolution
- Serve as the
primary point of contact
for customer support via email, phone, and chat. - Troubleshoot technical and product issues, guiding users through features with clarity and confidence.
- Escalate
product feedback, bugs, and blockers
to the appropriate internal teams promptly. - Deliver
fast, accurate, and empathetic support
to resolve customer concerns. - Perform the foregoing responsibilities in Nimbyx' affiliates or partner companies pursuant to assignment, secondment, or transfer as deemed necessary by management with adequate notice.
Documentation & Process Improvement
- Maintain and update
customer-facing documentation
and internal support knowledge bases. - Identify and contribute to
improving support processes
and tools for efficiency and scalability. - Collaborate with
cross-functional teams
to enhance the overall customer experience.
Customer Training & Empowerment
- Deliver
training sessions, onboarding, and product demos
to empower users. - Educate customers on
best practices
for maximizing product value. - Support customers in building
confidence with features
through proactive guidance and hands-on education.
Other
- Take ownership of
special projects and ad-hoc assignments
as required.
About You
- 2+ years
proven experience in
SaaS or B2B customer support
. - Strong
communication and problem-solving skills
, with the ability to explain technical issues clearly to non-technical users. - Comfortable working with
complex platforms and support systems
. - Proficiency with tools such as
Zendesk, HubSpot, Jira
, and other collaboration platforms. - Ability to
handle confidential information
with discretion. - Strong
interpersonal and consultative skills
for building trusted relationships. - Excellent
organizational, multi-tasking, and detail-oriented
approach. - Proactive mindset with the ability to
anticipate problems and resolve them before escalation
. - Ability to work under pressure while remaining calm and solution-oriented.
Why Join Us?
- Be part of a
global leader
in AI-powered dental solutions. - Join a team that values
innovation, collaboration, and customer success
. - Directly contribute to making dental care more
efficient, accurate, and accessible
worldwide. - Grow your career in a supportive environment with opportunities for
professional development
.
*Please note that this job is on-site (work from office),
night shift
position.
At Nimbyx and EviSmart, every interaction matters. Join us in building strong partnerships, solving real-world challenges, and shaping the
future of dental technology
.
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