Customer Support Specialist

2 days ago

Manila, National Capital Region, Philippines EastTechConnect Agency Full time ₱7,560 - ₱9,840 per year

We are EastTechConnect Agency, and we are a consulting agency connecting top professionals with leading opportunities in IT, FinTech, EdTech, Marketplaces, and Telecom.

We are currently looking for a talented and motivated Customer Support Specialists to join the team in the dynamic and fast-growing digital product.

We've got a great opportunity for you

Qualifications & experience:

  • Experience of working in Bahasa Indonesia - speaking environment with English is crucial to ensure timely and accurate assistance, fostering positive client relationships
  • At least a Bachelor's degree in any discipline
  • Excellent communication skills and a high literacy rate
  • High-performance computer, as well as a stable Internet connection is required

During the probation period of 3 months, the successful candidate will work remotely. This allows for flexibility and the opportunity to demonstrate skills and capabilities in a remote setting. Following the probation period, the role will transition to an in-office at our Philippines or Vietnam office (full relocation package provided).

Tasks & responsibilities:

  • Respond to customer inquiries via livechat, email, phone or social media platforms
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Resolve product or service-related problems by clarifying the customer's complaint, selecting and explaining the best solution
  • Maintain a deep knowledge of the company's products, services, and policies
  • Collaborate with team members and other departments to ensure customer issues are addressed effectively
  • Work Timing: full-time, 12 hours/shift (one hour break)

Benefits:

  • The salary range is around 630$ - 820$ per month (NET)
  • Full relocation package provided
  • Training provided
  • Opportunities for career growth
  • Long term work
  • Friendly team

If you feel that you are the perfect fit for this position, please apply, and we will be ready to set up an online interview

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