Quality Manager, Cebu

15 hours ago

Cebu City, Central Visayas, Philippines BRISolutions Human Resource Inc Full time ₱2,000,000 - ₱2,500,000 per year

Career Opportunity: Quality Manager, Cebu

Location: Cebu

Qualifications:

  • Bachelor's degree with 7–10 years of experience in operations, quality, or process improvement.
  • Lean Six Sigma Green Belt trained or certified (preferred).
  • Strong analytical, reporting, and Excel skills.
  • Excellent communication and stakeholder management skills.
  • Experience managing teams and delivering under tight deadlines.
  • Familiarity with ITSM/ITIL (certification is a plus).
  • ISO-certified internal auditor or experience across multiple systems (Windows, Mac, iOS, Android) is an advantage.
  • Amenable to flexible work schedules, including weekends and holidays.

Key Responsibilities:

  • Lead the setup and execution of the Quality Management System (QMS) for the account.
  • Champion Operational Excellence tools such as Lean, Six Sigma, 5S, RCA, and Kaizen.
  • Identify process gaps and implement improvements to enhance KPIs such as AHT, FTR, and utilization.
  • Design and maintain dashboards and KPIs to track and sustain performance.
  • Deliver high-impact projects that drive ROI and efficiency.
  • Conduct audits, ensure compliance, and use transaction monitoring for process optimization.
  • Train teams on quality tools and cultivate a culture of continuous improvement.
  • Collaborate with clients and internal stakeholders to resolve issues and implement solutions.
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Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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