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Sr Quality Manager

3 weeks ago

Cebu City, Central Visayas, Philippines weSource Management Consultancy Firm Full time


Hello,

We are urgently hiring for a Sr Quality Manager for a BPO Client in Cebu

This is an onsite work, with shifting schedule

Salary is up to 200K

Offers Relocation Package for those coming from a different location

Requirements

  • Minimum of 2 years in college, preferably a bachelors degree
  • Minimum 3 years of experience (preferably in a BPO or similar environment)
  • Minimum 3 years of experience as Quality Assurance Manager
  • Proficiency with technology, especially computers, software applications, and phone systems
  • Exceptional verbal and written communication skills Effective communication, interpersonal, influencing and negotiation skills
  • High Customer Service Orientation
  • High level of integrity and judgment
  • Strong Knowledge of quality evaluation and customer service metrics
  • Attention to detail and desire to follow procedures
  • Solid RCA skills, action planning and coaching skills

If you are interested, please email your updated/detailed CV at with the below details
Subject: Sr QA Manager - Cebu - Foundit

  • Location:
  • Availability to join:
  • Current or Last Salary:
  • Expected Salary:
  • Willing to work in Cebu:
  • OK to work on shifting schedule, onsite:
  • Years in the BPO Industry:
  • Years doing Quality Management in BPO:
  • Years of Quality Manager or up in BPO:
  • Years of Managing Teams directly:
  • Largest number of direct team members:Roles of direct team members:
  • Programs/Accounts you have managed the Quality of:
  • Other Industries worked if any:Certifications, if any:
  • Quality management tools used with years of experience:

Thank you