Quality Assistance Manager

Assistant Quality Assurance ManagerAbout the jobPosition Purpose:The primary purpose of this position is to oversee a team of Quality Analysts & Auditors whose primary functions are to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource's core...

Job title: Assistant Manager - QualityLocation: Onsite in CebuWork Timing: ShiftingSalary: 60,000 – 70,000 basic / 2,000 allowanceEducational/Professional Qualifications:● Bachelor's degree in any four-year course is required● Minimum of 5-7 years of progressive experience in a contact center environment.● Must have an experience in Healthcare...

Job title: Assistant Manager - QualityLocation: Onsite at Cebu IT ParkWork Timing: ShiftingSalary: 60,000 – 70,000 basic / 2,000 allowanceTarget start date: Immediately/AsapEducational/Professional Qualifications:● Bachelor's degree in any four-year course is required● Minimum of 5-7 years of progressive experience in a contact center environment.●...

Role & Responsibilities:I. Team Leadership & Development (30%):1.    Team Management: Lead, mentor, and develop a high-performing team of Quality Analysts and Trainers. This includes hiring, onboarding, performance management, coaching, and career development.2.    Goal Setting & Coaching: Set clear performance expectations and provide ongoing...

Location:Onsite at Cebu IT ParkWork Timing:ShiftingSalary:60,000 – 70,000 basic / 2,000 allowanceTarget Start Date:Immediately/ASAPEducational/Professional Qualifications:A bachelor's degree in any four-year course is required.Minimum of 5-7 years of progressive experience in a contact centre environment.Must have experience in the Healthcare Industry for...

Job Title: Assistant Manager – QualityLocation: Cebu IT Park (Onsite)Schedule: ShiftingSalary: ₱60,000 – ₱70,000 basic + ₱2,000 allowanceStart Date: ImmediatelyQualifications:Bachelor's degree (4-year course).5–7 years of BPO/contact center experience.At least 1 year in the Healthcare industry.3–4 years in a leadership role (QA/Training).Strong...

Role & Responsibilities:I. Team Leadership & Development (30%):1.Team Management:Lead, mentor, and develop a high-performing team of Quality Analysts and Trainers. This includes hiring, onboarding, performance management, coaching, and career development.2.Goal Setting & Coaching:Set clear performance expectations and provide ongoing coaching, feedback, and...

QUALIFICATIONS:Graduate of any four year course but Industrial Engineering is an advantageBasic knowledge on Quality Management/ Process Excellence/ Problem Solving tools; with experience is a plus.Excellent oral and written communication skillsProficient in software applications, particularly MS Office (Word, Excel, PowerPoint)Ability to read, analyze, and...

We are hiring a Quality Manager to lead cross-functional quality initiatives that elevate the standards of our SaaS platform. You'll work closely with Product, Engineering, and Support to build a quality-first culture, align on quality goals, and ensure our releases meet the highest standards. This role is key to driving our customer satisfaction, platform...

Job Description:Lead the setup and execution of the Quality Management System for the account.Champion Operational Excellence tools like Lean, Six Sigma, 5S, RCA, and Kaizen.Identify gaps and drive process improvements to boost key metrics like AHT, FTR, and utilization.Design and implement dashboards and KPIs to track performance and ensure...