Operations Administrator

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 40 hours per week Monday to Friday with weekend shift rotation to support UK operating hours.  Hours will vary starting from 3:30 PM and ending at 03:30AM Manila time.

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of Php 24,000 to Php 30,000 to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for an Operations Administrator to join our Team working with Cambridge International Operations. As a key member of our team, your goal will be to provide the efficient and accurate processing of several tasks, all of which play a vital part in the delivery of results on time and accurately to our customers.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1

• HMO Coverage and Life Insurance on Day 1

• Paid Annual Leaves  (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)

• Vesting/Retirement package

• Opportunities for career growth and development

• Access to well-being programs

• Flexible schedule, hybrid work arrangement and work-life balance

• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an Operations Administrator?

Reporting to the Operations Manager, your accountabilities will include:

·       Taking responsibility for the timely and accurate delivery of an agreed set of operational processes.

·       Provide excellent customer service with internal and external stakeholders as required via telephone and email.

·       Ensure there are enough examiners, and that their information is correct and accurate.

·       Update process documents and creating and updating FAQs to manage BAU and test day issues efficiently.

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• Strong communication and customer service skills, maintaining external and internal relationships
• Resolve issues in a timely and professional manner.
• Effective time management and organisation skills.
• A high level of accuracy and attention to detail would be essential.
• Proficiency in using computer systems (e.g. Microsoft Office, and databases)
• Efficient data collection, organisation, protection, and analysis
• Amenable to work in UK operating hours. Working hours will be reviewed once the candidate is fully trained, to best meet our customer's demands.

Desirable:

• Experience in handling operations/projects and working in a team.

We don't expect that you'll necessarily have previous experience working in our field. We'll provide you with the training and support you need to succeed. One thing you must bring, and share, is a great attitude. What we do is important, and we are passionate about exceeding our own and our customers' expectations.

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.