Vendor Support Associate

2 weeks ago

Angeles City, Central Luzon, Philippines SuperStaff Full time $20,000 - $40,000 per year

Vendor Sourcing: Identify potential new vendors via research; perform vetting process.

If the decision is made to bring the Vendor into the Service Network, then all paperwork must be completed and uploaded to SharePoint.

o May include sourcing on behalf franchise locations.

o To include posts on various social media platforms and groups dedicated to connecting sub-contractors / vendors with Prime Contractors and management companies. The posts will be made under the brand not a personal account.

o Vendor sourcing to include all trades and janitorial vendors.

o Specific parameters, including geographic targeting, will be provided by management.

  • Repair & Maintenance and Janitorial vendor compliance and quality assurance: Support compliance with regulatory requirements and quality assurance standards by ensuring proper documentation (e.g. COI, W9, Works Comp Certificate, Vendor Packets), and adherence to processes.
  • Update and maintain various internal databases and platforms that track service provider and vendor interactions.
  • Monitor and reply to inquiries from Vendors that request information to be a part of the service provider network.
  • Ensure customer-specific compliance standards are met, such as background checks.
  • Back-up as needed and directed for work order processing and customer support.
  • Additional administrative support as defined and requested by management

Requirements

Qualifications:

  • Proven experience in an administrative support role, preferably with exposure to QA calls and invoice processing

  • Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally

  • Strong organizational skills and attention to detail, ensuring accuracy in record-keeping, data entry, and invoice verification

  • Proficiency in using office software applications (e.g., MS Office Suite, spreadsheets, databases)

  • Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment

  • Team-oriented mindset with the ability to collaborate with cross-functional teams and build positive relationships

  • Familiarity with quality assurance processes and invoice management systems is desirable

  • Knowledge of facilities management, maintenance, or repair terminology is a plus

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • Night shift (will cover EST and also PST in the future)
  • REMOTE

Job Type: Full-time

Benefits:

  • Work from home

Work Location: Remote

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