Field Accounts Collector

4 days ago

Cebu City, Central Visayas, Philippines Mckupler Inc. Full time ₱900,000 - ₱1,200,000 per year

Job description

The In-House Collector is responsible for the timely and effective collection of outstanding receivables within the assigned customer accounts and territory. The role involves executing structured follow-ups, conducting field visits when necessary, maintaining collection records, and collaborating closely with the AR team and Sales to ensure the achievement of collection targets in alignment with the Company's credit and collection policies.

A. Key Duties & Responsibilities

Monitor assigned accounts and execute collection efforts through calls, emails, and field visits.

Deliver Statements of Account, payment reminders, and demand letters to customers.

Conduct site visits for accounts with overdue balances, particularly in nearby or accessible field locations.

Secure payment commitments, promissory notes, and acknowledgment receipts from customers.

Coordinate with Customer Service and AR Analysts to address billing discrepancies or payment disputes.

Log collection efforts and results in the system and submit weekly performance reports.

Maintain a professional and courteous relationship with customers while enforcing payment terms.

Comply with internal collection protocols, privacy standards, and audit trail requirements.

B. Required Competence & Attributes

Technical Competencies

  • Knowledge of credit and collection practices
  • Familiarity with dunning processes and AR systems
  • Proficiency in using CRM or collection tracking tools
  • Ability to reconcile basic ledger issues and interpret SOAs
  • Report writing and documentation accuracy

Behavioral Competencies

  • High level of integrity and accountability
  • Initiative and results-oriented mindset
  • Strong interpersonal and negotiation skills
  • Dependable, organized, and disciplined
  • Customer-sensitive yet firm in payment enforcement

C. Educational Qualifications

  • Bachelor's degree in Business Administration, Finance, Accounting, or related fields (preferred but not mandatory)

D. Work-Experience Qualifications

  • Minimum of 3 years' experience in credit and collection roles
  • Exposure to field collection or regional account recovery is an advantage
  • Familiarity with B2B and B2C customer dynamics is preferred

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