US Customer Service Representative

1 day ago

Quezon City, National Capital Region, Philippines PeoplePartners Inc Full time $70,000 - $120,000 per year

This is a remote position.

US Customer Service Representative (Remote)

Background
  • PeoplePartners is hiring a Customer Service Representative to support one of our valued clients in the digital product and communications sector. This role is ideal for professionals who bring structure, empathy, and efficiency to every customer interaction.
About the Role
  • You will be the first line of support for clients navigating digital products. From assisting with approvals to managing post-purchase communication, your role is pivotal in ensuring a seamless customer journey. You'll manage multiple communication platforms and contribute to demos and internal process coordination.
Your Key Responsibilities:
  • Answer product-related questions and assist customers with their purchases.
  • Guide clients through product approval workflows.
  • Manage internal and vendor communications via platforms including Skype, WhatsApp, Telegram, Signal, and Zoho CRM.
  • Support two main customer communication channels: email and SMS line.
  • Create basic demos for distributor use.
  • Participate in company meetings on a regular cadence.
Requirements

About YOU

  • Experienced in customer service or a related support function.
  • Skilled at problem-solving and multi-tasking in a remote environment.
  • Professional communicator with excellent written and verbal skills.
  • Confident using CRM tools and staying organized across platforms.
About YOUR Work History
  • Minimum 2 years in a customer support role.
  • Previous experience with Zoho CRM preferred.
  • Background handling digital products or client approvals is an advantage.
About the Culture YOU Thrive In
  • Organized but flexible, focused yet collaborative.
  • You're proactive and always thinking one step ahead for the customer.
  • You're driven to meet targets, but equally focused on quality service.
Key Responsibilities YOU Can't Wait to Do
  • Solve customer problems quickly and calmly.
  • Keep conversations moving efficiently across platforms.
  • Ensure smooth backend support with professional polish.
How YOU Will Be Measured
  • Accuracy and timeliness in communication.
  • Client satisfaction and response quality.
  • Reliability in adhering to shift schedules and task deadlines.
When & Where YOU Will Work
  • PH-based remote role.
  • Night-shift | Monday–Friday.
Benefits
  • Permanent Work-from-home setup
  • Company-provided equipment
  • Secondary Wi-Fi Modem
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Monthly Gift Voucher
  • Milestone Tokens (Birthday/Anniversary/Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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