L1 VoIP Support

Job OverviewThe L1 Help Desk serves as the first point of contact for customer inquiries and support requests. This role involves assisting leads and existing clients with questions or issues related to iRipple's products. Responsibilities include troubleshooting basic technical problems, escalating more complex issues to higher-level support, and ensuring a...

Nityo Infotech is hiring L1 Infrastructure Operations Support Analyst (WFH) to support our client's growing operationsSalary: Up to ₱ 25,000 - ₱ 35,000 grossLocation: Quezon City/Ortigas (currently remote, but may change in the future)Schedule: UK Nightshift/Dayshift/ShiftingQualifications:-- At least 1-3+ years of experience in L1 Support-- Strong...

We are seeking a skilled and proactive L2 Production Support Engineer to join our team and provide advanced support for ETL (Extract, Transform, Load) processes in a dynamic production environment. This role is critical in ensuring the reliability, performance, and scalability of our data systems.Key Responsibilities:Advanced Troubleshooting: Investigate...

Connecting People, One Solution at a Time Be the voice that turns technical frustrations into smooth resolutions, providing reliable and friendly support to customers while mastering cutting-edge telecommunication tools. Grow your career in the telecommunications industry with international exposure, the chance to make your mark, and the opportunity to...

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are:While headquartered in Los Angeles, the Convoso team can be found around the...

Qualifications Required: 6 months to 1+ year of experience in an IT support or helpdesk environment Foundational knowledge of networking principles, including IP addressing, DNS, DHCP, and NAT Exposure to or experience working with VoIP technologies (e.g., softphones, SIP phones, PBX systems) Ability to perform basic network diagnostics such...

JOIN US NOW We're looking for Technical Support Representatives to join our support team for our Netherlands-based partner in the global telecommunications industry. This role involves assisting customers via email, chat, and occasional calls, resolving technical concerns, and ensuring accurate ticket documentation.   About the RoleYou will handle and...

Focus: Resolving complex issues that L1 cannot handle; acts as an escalation point. Typical Key Tasks:Troubleshooting advanced hardware/software issues (e.g., OS errors, network connectivity) Managing user permissions (Active Directory, Exchange, SaaS apps) Investigating recurring incidents & applying known solutions Escalating unresolved cases to L3...

As a Technical Support employee, you will be tasked with monitoring and maintaining an organization's computer systems and networks for both Verto Networks' and Verto Communications' clients. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phoneDuties and...

JOB HIGHLIGHTSLife Insurance Coverage upon hiring.Career advancement based on performance.DUTIES AND RESPONSIBILITIESAcknowledge support tickets and responds to user request.Acknowledge Calls or Email concern by end users.Follow-up on support tickets to ensure that the problem has been resolved.Identify and analyze the fault and help user understand the...