
Service Desk Support L1
4 days ago
JOB HIGHLIGHTS
- Life Insurance Coverage upon hiring.
- Career advancement based on performance.
DUTIES AND RESPONSIBILITIES
- Acknowledge support tickets and responds to user request.
- Acknowledge Calls or Email concern by end users.
- Follow-up on support tickets to ensure that the problem has been resolved.
- Identify and analyze the fault and help user understand the issue.
- Test the systems or applications if properly resolved to ensure that it is working properly before resolving the incident tickets' requests.
- Document the action taken to resolve the problem as input to Knowledge-based system.
- Creation of report and reporting to higher management.
- Assists VIP's
- Perform other related tasks and special assignments that may be assigned from time to time by the immediate supervisor or management.
JOB REQUIREMENTS AND QUALIFICATIONS
- Graduate in BS in Information Technology or any related courses.
- With Technical Support experience or Fresh Graduate.
- Advanced troubleshooting skills with regards to hardware and software.
- With communication and problem solving skill.
- Service oriented with can-do attitude.
- Willing to do the task in overtime.
- Good in interpersonal relation to Client.
- Responsible to the assigned task.
- Shifting schedule
- Willing to be assigned in Bagong Ilog, Pasig City.
Job Type: Full-time
Benefits:
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
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