Service Desk Support L1

2 days ago

Pasig, National Capital Region, Philippines Unison Solutions Delivery, Inc. Full time ₱500,000 - ₱1,000,000 per year

JOB HIGHLIGHTS

  • Life Insurance Coverage upon hiring.
  • Career advancement based on performance.

DUTIES AND RESPONSIBILITIES

  • Acknowledge support tickets and responds to user request.
  • Acknowledge Calls or Email concern by end users.
  • Follow-up on support tickets to ensure that the problem has been resolved.
  • Identify and analyze the fault and help user understand the issue.
  • Test the systems or applications if properly resolved to ensure that it is working properly before resolving the incident tickets' requests.
  • Document the action taken to resolve the problem as input to Knowledge-based system.
  • Creation of report and reporting to higher management.
  • Assists VIP's
  • Perform other related tasks and special assignments that may be assigned from time to time by the immediate supervisor or management.

JOB REQUIREMENTS AND QUALIFICATIONS

  • Graduate in BS in Information Technology or any related courses.
  • With Technical Support experience or Fresh Graduate.
  • Advanced troubleshooting skills with regards to hardware and software.
  • With communication and problem solving skill.
  • Service oriented with can-do attitude.
  • Willing to do the task in overtime.
  • Good in interpersonal relation to Client.
  • Responsible to the assigned task.
  • Shifting schedule
  • Willing to be assigned in Bagong Ilog, Pasig City.

Job Type: Full-time

Benefits:

  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training

  • L1 Helpdesk Support

    2 days ago

    Pasig, National Capital Region, Philippines iRipple, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Job OverviewThe L1 Help Desk serves as the first point of contact for customer inquiries and support requests. This role involves assisting leads and existing clients with questions or issues related to iRipple's products. Responsibilities include troubleshooting basic technical problems, escalating more complex issues to higher-level support, and ensuring a...

  • IT Service Desk Supervisor

    6 days ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    OverviewThe Service Desk Team Leader is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high-ESSENTIAL DUTIES AND RESPONSIBILITIESLead and support a team of Service Desk Analysts in daily...

  • IT Service Desk Lead

    1 week ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    The Service Desk Team Leader is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high-ESSENTIAL DUTIES AND RESPONSIBILITIESLead and support a team of Service Desk Analysts in daily...

  • IT Service Desk Supervisor

    2 days ago

    Pasig, National Capital Region, Philippines Support Services Group Full time $6,000 - $8,000 per year

    The Service Desk Team Leader is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high-ESSENTIAL DUTIES AND RESPONSIBILITIESLead and support a team of Service Desk Analysts in daily...

  • L1 Service Desk Analyst

    2 days ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time $40,000 - $60,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Service Desk Analyst (Level 1 Support) to provide first-line technical assistance to clinical and business end-users. You will handle connectivity, software, hardware, telephony, and smart device issues while managing high-volume cases. This role...

  • L1 Infrastructure Operations Support Analyst

    4 weeks ago

    Pasig, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech is hiring L1 Infrastructure Operations Support Analyst (WFH) to support our client's growing operationsSalary: Up to ₱ 25,000 - ₱ 35,000 grossLocation: Quezon City/Ortigas (currently remote, but may change in the future)Schedule: UK Nightshift/Dayshift/ShiftingQualifications:-- At least 1-3+ years of experience in L1 Support-- Strong...

  • Service Desk Support L1

    2 days ago

    Pasig, National Capital Region, Philippines Unison Computer Systems Full time ₱204,000 - ₱216,000 per year

    JOB HIGHLIGHTSLife Insurance Coverage upon hiring.Career advancement based on performance.DUTIES AND RESPONSIBILITIESAcknowledge support tickets and responds to user request.Acknowledge Calls or Email concern by end users.Follow-up on support tickets to ensure that the problem has been resolved.Identify and analyze the fault and help user understand the...

  • IT Service Desk Supervisor

    2 days ago

    Pasig, National Capital Region, Philippines SSG Full time $40,000 - $60,000 per year

    The Service Desk Supervisor is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high-quality support services to internal users. ESSENTIAL DUTIES AND RESPONSIBILITIESLead and support a...

  • Service Desk Team Lead

    1 week ago

    Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

    Lead IT Service Desk Specialist">The successful candidate will lead a frontline technical support team, ensuring efficient resolution of IT incidents and service requests.This role combines technical expertise with leadership and coordination skills to provide high-quality customer service.Key Responsibilities:Lead and support a team of Service Desk Analysts...

  • IT Service Desk Representative

    2 days ago

    Pasig, National Capital Region, Philippines Insight Full time $104,000 - $130,878 per year

    About the roleThe IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service,...