Service Desk Support L1

6 days ago

Pasig, National Capital Region, Philippines Unison Solutions Delivery, Inc. Full time ₱500,000 - ₱1,000,000 per year

JOB HIGHLIGHTS

  • Life Insurance Coverage upon hiring.
  • Career advancement based on performance.

DUTIES AND RESPONSIBILITIES

  • Acknowledge support tickets and responds to user request.
  • Acknowledge Calls or Email concern by end users.
  • Follow-up on support tickets to ensure that the problem has been resolved.
  • Identify and analyze the fault and help user understand the issue.
  • Test the systems or applications if properly resolved to ensure that it is working properly before resolving the incident tickets' requests.
  • Document the action taken to resolve the problem as input to Knowledge-based system.
  • Creation of report and reporting to higher management.
  • Assists VIP's
  • Perform other related tasks and special assignments that may be assigned from time to time by the immediate supervisor or management.

JOB REQUIREMENTS AND QUALIFICATIONS

  • Graduate in BS in Information Technology or any related courses.
  • With Technical Support experience or Fresh Graduate.
  • Advanced troubleshooting skills with regards to hardware and software.
  • With communication and problem solving skill.
  • Service oriented with can-do attitude.
  • Willing to do the task in overtime.
  • Good in interpersonal relation to Client.
  • Responsible to the assigned task.
  • Shifting schedule
  • Willing to be assigned in Bagong Ilog, Pasig City.

Job Type: Full-time

Benefits:

  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training

  • L1 Helpdesk Support

    6 days ago

    Pasig, National Capital Region, Philippines iRipple, Inc. Full time

    Job OverviewThe L1 Help Desk serves as the first point of contact for customer inquiries and support requests. This role involves assisting leads and existing clients with questions or issues related to iRipple's products. Responsibilities include troubleshooting basic technical problems, escalating more complex issues to higher-level support, and ensuring a...

  • IT Service Desk Supervisor

    6 days ago

    Pasig, National Capital Region, Philippines Support Services Group Full time ₱1,200,000 - ₱2,400,000 per year

    The Service Desk Team Leader is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high-ESSENTIAL DUTIES AND RESPONSIBILITIESLead and support a team of Service Desk Analysts in daily...

  • Service Desk Support L1

    6 days ago

    Pasig, National Capital Region, Philippines Unison Computer Systems Full time ₱204,000 - ₱216,000 per year

    JOB HIGHLIGHTSLife Insurance Coverage upon hiring.Career advancement based on performance.DUTIES AND RESPONSIBILITIESAcknowledge support tickets and responds to user request.Acknowledge Calls or Email concern by end users.Follow-up on support tickets to ensure that the problem has been resolved.Identify and analyze the fault and help user understand the...

  • IT/ Service Desk Supervisor

    6 days ago

    Pasig, National Capital Region, Philippines Power Mac Center Full time ₱1,200,000 - ₱2,400,000 per year

    I. SYSTEMS DEVELOPER SUPERVISORThis position serves as a lead specialist on one or more systems and is responsible for the entire life cycle of an application development from analysis, coding, testing, and documentation.Develop programming code and software modifications using appropriate languages and tools to provide responsive and innovative solutions,...

  • Service Desk Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines Power Mac Center Full time ₱900,000 - ₱1,200,000 per year

    The Service Desk Supervisor manages the daily operations of the Service Desk team, ensuring timely and efficient delivery of IT support services. This role oversees ticket handling, SLA compliance, and escalations while mentoring team members and driving process improvements. The position requires strong leadership, technical knowledge, and a commitment to...

  • IT Service Desk Supervisor

    6 days ago

    Pasig, National Capital Region, Philippines SSG Full time ₱1,200,000 - ₱2,400,000 per year

    The Service Desk Supervisor is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high-quality support services to internal users. ESSENTIAL DUTIES AND RESPONSIBILITIESLead and support a...

  • Service Desk Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Universal Access and Systems Solutions Inc. Full time ₱250,000 - ₱450,000 per year

    The Service Desk Lead is responsible for leading the IT Service Desk team and ensuring the timely and efficient handling of customer-reported incidents and service requests. This role ensures SLA adherence, provides escalation support, and delivers consistent client communication to maintain high service satisfaction. The Service Desk Lead manages day-to-day...

  • IT Service Desk Engineer

    1 week ago

    Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time ₱600,000 - ₱800,000 per year

    JOB DESCRIPTION FOR SERVICE DESK ENGINEERThe Company:Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.The Service Desk Engineer Roles and Responsibilities:Provide technical support to end users via phone,...

  • IT Service Desk Representative

    6 days ago

    Pasig, National Capital Region, Philippines Insight Full time ₱900,000 - ₱1,200,000 per year

    About the roleThe IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service,...

  • Service Desk Agent – Level 1

    6 days ago

    Pasig, National Capital Region, Philippines Corqspace Inc. Full time ₱300,000 - ₱450,000 per year

    Position OverviewWe are seeking a proactive and detail-oriented Service Desk Agent – Level 1 to join our Managed Print Services (MPS) team. This is not a typical service desk role. Beyond handling tickets, the Service Desk Agent will serve as the first point of contact for client concerns, while also coordinating with operations for deployment, removal,...