L1 Helpdesk Support

4 days ago

Pasig, National Capital Region, Philippines iRipple, Inc. Full time ₱250,000 - ₱350,000 per year

Job Overview

The L1 Help Desk serves as the first point of contact for customer inquiries and support requests. This role involves assisting leads and existing clients with questions or issues related to iRipple's products. Responsibilities include troubleshooting basic technical problems, escalating more complex issues to higher-level support, and ensuring a seamless customer experience. Strong communication and problem-solving skills are essential, as the L1 team operates 24/7 to provide timely assistance and maintain customer satisfaction.

Responsibilities

  • Serve as the primary point of contact for customer inquiries, providing timely and accurate responses via phone, email, or chat.
  • Diagnose and troubleshoot basic technical issues, escalating more complex problems to higher-level support when necessary.
  • Log customer interactions, track issues, and ensure resolutions are communicated back to the client in a professional and clear manner.
  • Collaborate with the internal team to share insights from customer feedback and improve the overall support experience.
  • Document all customer inquiries and/or concerns, especially those that need to be escalated to higher-level support, to facilitate a seamless handover process.
  • Respond to inquiries from prospects, partners, and applicants.
  • Proactively communicate with clients to update them regarding their requests.

Qualifications

  • Experience in customer service or technical support, ideally in a software or IT-related field.
  • Strong communication skills in both written and spoken English, with the ability to explain technical issues to non-technical users.
  • Basic troubleshooting skills and familiarity with software systems; knowledge of retail POS systems is a plus.
  • Must be willing to work weekends and holidays based on team rotation schedule.

Job Types: Full-time, Permanent

Application Question(s):

  • How much is your expected salary? (Please don't remain unanswered)
  • How soon can you start? (Please don't remain unanswered)

Work Location: In person

  • IT Helpdesk

    2 weeks ago

    Pasig, National Capital Region, Philippines 77GSI Full time ₱300,000 - ₱450,000 per year

    Full-Time PositionSchedule: Mid Shift/ShiftingWork Setup: Onsite (Ortigas, Pasig City)JOB OVERVIEWClient Response Services (CRS) is the internal technical support team. Some of the key responsibilities of a CRS Helpdesk Agent include:Address end user queries and issues via phone, e-mail and chat support.Provide world class quality of service to end users...

  • L2 Production Support

    4 days ago

    Pasig, National Capital Region, Philippines NA+1 Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a skilled and proactive L2 Production Support Engineer to join our team and provide advanced support for ETL (Extract, Transform, Load) processes in a dynamic production environment. This role is critical in ensuring the reliability, performance, and scalability of our data systems.Key Responsibilities:Advanced Troubleshooting: Investigate...

  • IT Helpdesk Specialist

    4 days ago

    Pasig, National Capital Region, Philippines SSG Full time ₱300,000 - ₱450,000 per year

    About the Help Desk Specialist PositionWork Arrangement: 100% OnsiteSchedule: Shifting | 24/7 Operations We're looking for a customer service-oriented IT Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You're going to be on the company's front lines, and you will solve basic technical problems and provide...

  • EUC Technician

    3 weeks ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    Do you thrive in an environment where innovation and problem-solving skills are valued? If so, we have the perfect opportunity for youAt SSG, we're seeking a flexible End-User Computing (EUC) Helpdesk Support to join our team. As an integral part of our tech-forward company, you'll play a key role in maintaining a seamless IT infrastructure while providing...

  • Technical Support Officer

    4 days ago

    Pasig, National Capital Region, Philippines TPG Telecom - Manila Full time ₱384,000 - ₱576,000 per year

    Task and Responsibilities:Monitors network performance, provides level 2 support to Retail Service Providers(RSP) and provisions orders across all technologies - FTTB, FTTH, FTTN and HFC.Provide 1st level contact for technical inquiries, updates, outages and resolutions to RSP.Properly generate, analyse, and interpret reports.Accurately communicate and...

  • IT Support

    4 days ago

    Pasig, National Capital Region, Philippines Acxelsus Full time ₱1,200,000 - ₱2,400,000 per year

    We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth. Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented...

  • Technical Support Officer

    4 days ago

    Pasig, National Capital Region, Philippines Orchid Cybertech Services, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Task and Responsibilities:Monitors network performance, provides level 2 support to Retail Service Providers(RSP) and provisions orders across all technologies - FTTB, FTTH, FTTN and HFC.Provide 1st level contact for technical inquiries, updates, outages and resolutions to RSP.Properly generate, analyse, and interpret reports.Accurately communicate and...

  • IT Support Specialist

    4 days ago

    Pasig, National Capital Region, Philippines KDCI Outsourcing Full time $80,000 - $120,000 per year

    Job SummaryKDCI Outsourcing is looking for a highly skilled and customer-oriented IT Helpdesk Support Specialist to join our growing IT team. This is a hands-on technical support role with a strong focus on networking, cross-platform support, and SaaS administration. You will serve as the first line of escalation for complex technical issues, providing...

  • Level 1-2 Helpdesk Technician

    7 days ago

    Pasig, National Capital Region, Philippines OutForce Inc. Full time ₱300,000 - ₱600,000 per year

    Are you passionate about technology and problem-solving? Looking for a career in IT but don't know where to start? Digital Accord is looking for motivated individuals to join our team, no extensive experience requiredWho We AreDigital Accord is a modern, intuitive, and fast-growing Managed Service Provider working with businesses of all sizes across...

  • IT Helpdesk Support Staff

    4 weeks ago

    Pasig, National Capital Region, Philippines COL Financial Group, Inc. Full time

    ResponsibilitiesCarry out daily IT operations, including system startup (Start of Day) and shutdown (End of Day), while following and updating documented procedures.Provide technical support for hardware, software, applications, emails, and office equipment (e.g., desktops, laptops, Wi-Fi, printers, and mobile devices) across different areas such as...