BPO Workforce Manager

14 hours ago

Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱800,000 per year


Position: Workforce Manager (MOA Pasay) | Onsite
Work Setup: 100% Onsite

Work Location: MOA Pasay

Work Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program)

Responsibilities:

  • Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality, growth trends, weather, etc.
  • Conduct short-term forecasting and revise future volume projections as needed to ensure optimal staffing levels at all times
  • Create, maintain, and update the Capacity Plan to ensure staffing, seat requirements, and logistics are aligned, balancing cost-efficiency and performance
  • Generate and review schedules to meet business demands while ensuring high-quality customer service
  • Lead and supervise a proactive and self-reliant team of Workforce Managers, ensuring all Service Level Agreements (SLAs) are consistently met across accounts
  • Enhance client satisfaction by managing service levels, staffing, scheduling, and Real-Time Adherence solutions effectively
  • Safeguard organizational assets by adhering to the principles of the Quality Information Security Management System
  • Act as the primary contact for all Workforce Management concerns

Requirements:

  • Bachelor's degree or higher
  • At least 3 years of experience as a Workforce Manager
  • Strong skills in forecasting, scheduling, and real-time management are essential
  • Excellent organizational skills to meet critical deadlines
  • High attention to detail and accuracy
  • Effective presentation skills
  • Ability to deliver projects independently with precision
  • Excellent written, verbal, and email communication skills, capable of engaging with stakeholders at various levels
  • Flexible and willing to work in shifts, extended hours, and weekends as required by the business

  • BPO Workforce Supervisor

    1 week ago

    Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time ₱1,200,000 - ₱2,400,000 per year

    Responsibilities:Facilitate the development of the Workforce Specialists' performance by conducting individual coaching sessions.Facilitate daily/weekly performance check-ups, meetings, and reviewing schedule containers and WFS to support WFS in their daily tasks, ensure a timely response to requests and concerns and meet staffing targets and other the...

  • BPO Workforce Manager

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱144,000 - ₱600,000 per year

    About the Position: Workforce Manager (MOA Pasay) | Onsite Work Arrangement: 100% Onsite Location: MOA Pasay Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program) Responsibilities: - Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special...

  • Workforce Assistant Manager

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱500,000 - ₱900,000 per year

    About the job Team Lead/ Assistant Manager/ Lead Assistant Manager Workforce (Hybrid) | PasayWork setup: MOA (Hybrid)Qualifications:5 years BPO experience2 to 3 years Assistant Manager/ Lead Assistant Manager, workforce spaceKnowledgeable of erlang/ occ toolsPreferably with Insurance campaign backgroundPreferred - Work force tool ERLANG

  • BPO Workforce Specialist for a PIONEER ACCOUNT

    3 days ago

    Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:Manage intraday staffing needs in order to meet client requirements based on prescribed intervalsMonitor real-time teammates' call/email/chat status in order to maintain efficiency in serving customersRegularly update teammates' adherence in order to reflect accurate reports which are critical to client analysis and teammate...

  • Workforce Scheduler

    14 hours ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱180,000 - ₱360,000 per year

    Position: Workforce Scheduler (Pasay) | OnsiteWork Arrangement: OnsiteShift: Graveyard scheduleRequirements:Minimum of 1 year experience as a WFM Scheduler in a BPO or call center environmentCandidates must be available to start as soon as possible

  • WFM / Workforce Team Lead (Hybrid)

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱200,000 - ₱300,000 per year

    Job Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, PasayShift Schedule: Night shift/shiftingQualifications:At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...

  • Workforce Manager

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱500,000 - ₱1,000,000 per year

    Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteLocation: MOA PasaySchedule: Monday - Friday, 5:00 AM - 4:00 PM (subject to change based on business needs; AU Program)Responsibilities:Develop month-wise, day-wise, and interval-wise forecasts, factoring in historical trends, seasonality, special events, churn/growth, weather patterns, and other...

  • Workforce Manager

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱360,000 - ₱720,000 per year

    Work Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: M-F, 5am-4pm - can change depending on the business need (AU Program)Responsibilities:Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.Runs short term forecast and...

  • Workforce Scheduler

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱800,000 - ₱1,100,000 per year

    About the job Workforce Scheduler (MOA Pasay) | OnsiteWork Setup: OnsiteShift: Graveyard ScheduleRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES:Service PlanningThe scheduling and service planning specialist is expected to create short-term to long-range...

  • Workforce Analyst

    14 hours ago

    Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱25,000 - ₱40,000 per year

    We are looking for a Workforce Analyst to work for our client in Pasay. This is an onsite role that follows a Shifting Schedule.The salary is up to 34K based on experience and interview results.Minimum Requirement of at least 1 year experience in Workforce Management and has Solid experience with Verint, CMS Avaya Supervisor and Microsoft...