Call Center Workforce Manager

6 days ago

Pasay, National Capital Region, Philippines TASQ Full time ₱800,000 - ₱1,200,000 per year

Position: Workforce Manager (MOA Pasay) | Onsite

Work Setup: 100% Onsite

Work Location: MOA Pasay

Work Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program)

Responsibilities:

Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality, growth trends, weather, etc.

Conduct short-term forecasting and revise future volume projections as needed to ensure optimal staffing levels at all times

Create, maintain, and update the Capacity Plan to ensure staffing, seat requirements, and logistics are aligned, balancing cost-efficiency and performance

Generate and review schedules to meet business demands while ensuring high-quality customer service

Lead and supervise a proactive and self-reliant team of Workforce Managers, ensuring all Service Level Agreements (SLAs) are consistently met across accounts

Enhance client satisfaction by managing service levels, staffing, scheduling, and Real-Time Adherence solutions effectively

Safeguard organizational assets by adhering to the principles of the Quality Information Security Management System

Act as the primary contact for all Workforce Management concerns

Requirements:

Bachelor's degree or higher

At least 3 years of experience as a Workforce Manager

Strong skills in forecasting, scheduling, and real-time management are essential

Excellent organizational skills to meet critical deadlines

High attention to detail and accuracy

Effective presentation skills

Ability to deliver projects independently with precision

Excellent written, verbal, and email communication skills, capable of engaging with stakeholders at various levels

Flexible and willing to work in shifts, extended hours, and weekends as required by the business

  • Call Center Workforce Scheduler

    4 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job Workforce Scheduler (Pasay) | OnsiteRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup We need people who can start immediately or who are on their final few days of rendering their resignation. Work Setup: Onsite Shift: Graveyard Schedule The workforce scheduler is expected to understand and may forecast...

  • Call Center Workforce Scheduler

    4 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job Workforce Scheduler (Pasay City) | Onsite Work Setup: Onsite (MOA)Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup All candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to...

  • Workforce Specialist for a PIONEER account

    6 days ago

    Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:Manage intraday staffing needs in order to meet client requirements based on prescribed intervalsMonitor real-time teammates' call/email/chat status in order to maintain efficiency in serving customersRegularly update teammates' adherence in order to reflect accurate reports which are critical to client analysis and teammate...

  • Call Center Representative

    7 hours ago

    Pasay, National Capital Region, Philippines neksjob Full time ₱15,000 - ₱30,000 per year

    neksjob is hiring a Full time Call Center Representative role in Pasay, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • BPO Workforce Specialist for a PIONEER ACCOUNT

    6 days ago

    Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:Manage intraday staffing needs in order to meet client requirements based on prescribed intervalsMonitor real-time teammates' call/email/chat status in order to maintain efficiency in serving customersRegularly update teammates' adherence in order to reflect accurate reports which are critical to client analysis and teammate...

  • URGENT Workforce Analyst

    6 days ago

    Pasay, National Capital Region, Philippines Teleperformance Full time

    About the roleWe have an exciting opportunity for a Workforce Analyst - Scheduling Focus to join our dynamic team at Teleperformance in Pasay City, Metro Manila. As a full-time Workforce Analyst, you will play a crucial role in ensuring the efficient scheduling and staffing of our call centre operations to deliver exceptional customer experiences.What you'll...

  • Workforce Scheduler

    4 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job Workforce Scheduler (MOA Pasay) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to long-range...

  • DATA ENTRY

    6 days ago

    Pasay, National Capital Region, Philippines SGS - Sapient Call Center Full time ₱250,000 - ₱420,000 per year

    ​Are you thrilled about delivering outstanding customer service? We're looking for a vibrant Call Center Agent to join our team in Metro ManilaIf you're a high school graduate (old curriculum) and excited to work onsite, this opportunity is for youYour Key ResponsibilitiesHandle and oversee customer inquiries, such as refunds, adjustments, and...

  • Call Center Agent

    6 days ago

    Pasay, National Capital Region, Philippines Clu Forwarding Services Full time ₱312,000 - ₱936,000 per year

    Customer Service Representative Up to 26kStart Date: September 29 | Virtual Hiring Process OnlyWhy Join Us?100% Virtual Hiring Process – No need to visit our office1-Day Application Process – Fast and hassle-freeNo Final Interview – Get hired quickerWhat are we looking for?At least have 12months Call Center ExperienceHMO + Life Insurance + Amazing...

  • Call Center Representative

    1 week ago

    Pasay, National Capital Region, Philippines EPX Full time ₱228,000 - ₱252,000 per year

    EPX is hiring a Full time Call Center Representative role in Pasay, NCR. Apply now to be part of our team.Requirements for this role:Flexible hours availableNo experience required for this roleExpected salary: ₱19,000 - ₱21,000 per monthCustomer Service Representative - Exciting Career Opportunities (Over the Phone Interview initial-final)Location: Work...