Workforce Specialist for a PIONEER account

1 day ago

Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time ₱800,000 - ₱1,200,000 per year

Responsibilities
:

  • Manage intraday staffing needs in order to meet client requirements based on prescribed intervals
  • Monitor real-time teammates' call/email/chat status in order to maintain efficiency in serving customers
  • Regularly update teammates' adherence in order to reflect accurate reports which are critical to client analysis and teammate bonuses
  • Communicate identified intraday risks to the site's stakeholders through program prescribed reports such as, but not limited to, queue status, absenteeism, system issue escalations, interval call drivers, shrink reports and call-in report
  • Regulate proactive approval and denial of discretionary off-the-phone activities such as, but not limited to, scheduled vacation and sick leave applications, trainings and meetings in order to meet service levels
  • Adjust schedules accordingly to adapt to current day changes if forecast has high deviation from actual
  • Maintain employee information changes
  • Analyze and optimize schedules accordingly to meet the forecasted requirement provided by the client
  • Actively participate in weekly and daily staffing review with management or other stakeholders to detail past, present and forecasted performance in order to adequately staff personnel to meet client requirements

Requirements
:

  • 2-year undergraduate degree (communications arts and education majors preferred) or equivalent call center experience
  • At least 1 year experience as a call center/BPO Workforce Specialist in a technical account
  • Excellent communication skills
  • Experience in developing talents to their full potential
  • Effective communication and interpersonal skills
  • Proficient in creating reports and in using MS Office
  • Must be willing to work flexible schedules (including weekends and holidays)

  • BPO Workforce Specialist for a PIONEER ACCOUNT

    1 day ago

    Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time ₱800,000 - ₱1,200,000 per year

    Responsibilities:Manage intraday staffing needs in order to meet client requirements based on prescribed intervalsMonitor real-time teammates' call/email/chat status in order to maintain efficiency in serving customersRegularly update teammates' adherence in order to reflect accurate reports which are critical to client analysis and teammate...

  • property specialist

    1 day ago

    Pasay, National Capital Region, Philippines MKS WORKFORCE MANAGEMENT SERVICES INC Full time $4,000 - $6,000 per year

    About the role As a Property Specialist at MKS WORKFORCE MANAGEMENT SERVICES INC, you will play a crucial role in the company's Residential Sales division. This full-time position is based in Pasay City, Metro Manila and involves assisting clients with all aspects of the residential property buying and selling process.What you'll be doingActively engage...

  • Strategic Workforce Planning Manager

    1 day ago

    Pasay, National Capital Region, Philippines Vestas Full time $104,000 - $130,878 per year

    Vestas has started its strategic workforce planning journey in 2024, and the practice is currently in its infancy. The department will support the maturation of our organisational effectiveness practices, including, but not limited to workforce planning.People & Culture > Executive Business Partnering > P&C Analytics & InsightsResponsibilitiesInitial Setup...

  • Workforce Manager

    1 day ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Workforce Manager (MOA Pasay) | Onsite Work Setup: 100% OnsiteLocation: MOA PasaySchedule: Monday - Friday, 5:00 AM - 4:00 PM (subject to change based on business needs; AU Program) Responsibilities: Develop month-wise, day-wise, and interval-wise forecasts, factoring in historical trends, seasonality, special events, churn/growth, weather patterns, and...

  • Strategic Workforce Planning Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeePlanner Full time ₱900,000 - ₱1,200,000

    Job SummaryWe are seeking a skilled Planner to join our team. The successful candidate will be responsible for carrying out short-term workforce planning and logistics for functional departments.Main Responsibilities:Provide short-term manpower plans (schedules) for departments and/or positions as assigned.Coordinate logistics for 'just in time' sign on/off,...

  • Call Center Workforce Manager

    1 day ago

    Pasay, National Capital Region, Philippines TASQ Full time ₱800,000 - ₱1,200,000 per year

    Position: Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program)Responsibilities:Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality, growth...

  • Workforce Scheduler

    1 day ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    About the job Workforce Scheduler (MOA Pasay) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to long-range...

  • BPO Workforce Manager

    4 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job: Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: M-F, 5am-4pm—can change depending on the business need (AU Program)Responsibilities:Generates month-wise, day-wise, and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, churn or...

  • Workforce Manager

    1 day ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Work Setup: 100% Onsite Work Location: MOA Pasay Work Schedule: M-F, 5am-4pm - can change depending on the business need (AU Program) Responsibilities:Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. Runs short term forecast and...

  • Call Center Workforce Scheduler

    1 day ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    About the job Workforce Scheduler (Pasay) | OnsiteRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup We need people who can start immediately or who are on their final few days of rendering their resignation. Work Setup: Onsite Shift: Graveyard Schedule The workforce scheduler is expected to understand and may forecast...