Workforce Specialist for a PIONEER account

4 days ago

Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time ₱900,000 - ₱1,200,000 per year

Responsibilities
:

  • Manage intraday staffing needs in order to meet client requirements based on prescribed intervals
  • Monitor real-time teammates' call/email/chat status in order to maintain efficiency in serving customers
  • Regularly update teammates' adherence in order to reflect accurate reports which are critical to client analysis and teammate bonuses
  • Communicate identified intraday risks to the site's stakeholders through program prescribed reports such as, but not limited to, queue status, absenteeism, system issue escalations, interval call drivers, shrink reports and call-in report
  • Regulate proactive approval and denial of discretionary off-the-phone activities such as, but not limited to, scheduled vacation and sick leave applications, trainings and meetings in order to meet service levels
  • Adjust schedules accordingly to adapt to current day changes if forecast has high deviation from actual
  • Maintain employee information changes
  • Analyze and optimize schedules accordingly to meet the forecasted requirement provided by the client
  • Actively participate in weekly and daily staffing review with management or other stakeholders to detail past, present and forecasted performance in order to adequately staff personnel to meet client requirements

Requirements
:

  • 2-year undergraduate degree (communications arts and education majors preferred) or equivalent call center experience
  • At least 1 year experience as a call center/BPO Workforce Specialist in a technical account
  • Excellent communication skills
  • Experience in developing talents to their full potential
  • Effective communication and interpersonal skills
  • Proficient in creating reports and in using MS Office
  • Must be willing to work flexible schedules (including weekends and holidays)

  • BPO Workforce Specialist for a PIONEER ACCOUNT

    4 days ago

    Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:Manage intraday staffing needs in order to meet client requirements based on prescribed intervalsMonitor real-time teammates' call/email/chat status in order to maintain efficiency in serving customersRegularly update teammates' adherence in order to reflect accurate reports which are critical to client analysis and teammate...

  • property specialist

    4 days ago

    Pasay, National Capital Region, Philippines MKS WORKFORCE MANAGEMENT SERVICES INC Full time ₱600,000 - ₱1,200,000 per year

    About the role As a Property Specialist at MKS WORKFORCE MANAGEMENT SERVICES INC, you will play a crucial role in the company's Residential Sales division. This full-time position is based in Pasay City, Metro Manila and involves assisting clients with all aspects of the residential property buying and selling process.What you'll be doingActively engage...

  • Strategic Workforce Planning Manager

    3 weeks ago

    Pasay, National Capital Region, Philippines Vestas Full time

    OverviewVestas has started its strategic workforce planning journey in 2024, and the practice is currently in its infancy. The department will support the maturation of our organisational effectiveness practices, including, but not limited to workforce planning.People & Culture > Executive Business Partnering > P&C Analytics & InsightsResponsibilitiesInitial...

  • Strategic Workforce Planning Manager

    4 days ago

    Pasay, National Capital Region, Philippines Vestas Full time ₱1,500,000 - ₱3,000,000 per year

    Vestas has started its strategic workforce planning journey in 2024, and the practice is currently in its infancy. The department will support the maturation of our organisational effectiveness practices, including, but not limited to workforce planning.People & Culture > Executive Business Partnering > P&C Analytics & InsightsResponsibilitiesInitial Setup...

  • Call Center Workforce Manager

    4 days ago

    Pasay, National Capital Region, Philippines TASQ Full time ₱800,000 - ₱1,200,000 per year

    Position: Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program)Responsibilities:Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality, growth...

  • Sales Support Specialist for Freight

    2 weeks ago

    Pasay, National Capital Region, Philippines Outsmart Workforce Inc. Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from Outsmart Workforce Inc.Country Manager and Director | Licensed Customs Broker (LCB)Company DescriptionOutsmart Workforce Inc. was founded to set an elevated standard in logistics and operational support with speed, clarity, and agility. Our innovative approach ensures efficiency...

  • Workforce Scheduler

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    About the job Workforce Scheduler (MOA Pasay) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to long-range...

  • Accounts Receivable Specialist

    4 days ago

    Pasay, National Capital Region, Philippines MicroSourcing Full time ₱900,000 - ₱1,200,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Accounts Receivable SpecialistLocation: Two Ecom, MoA, Pasay CityWork setup & shift: [Hybrid work setup | Day shift]Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group...

  • Call Center Workforce Scheduler

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the job Workforce Scheduler (Pasay) | OnsiteRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup We need people who can start immediately or who are on their final few days of rendering their resignation. Work Setup: Onsite Shift: Graveyard Schedule The workforce scheduler is expected to understand and may forecast...

  • BPO Pioneer Healthcare Account

    2 days ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱288,000 per year

    URGENT HIRING Join Our TeamLocation: MOA, Pasay | (Hybrid)Interview/Processing Mode: Onsite | ZoomSet-up: Hybrid | M-F | Weekends offWHAT'S IN IT FOR YOU?Competitive Salary Package: Earn PHP 24,000Fast Job OffersQUALIFICATIONS:At least 2 years completed in collegeMust have 1 year BPO International Account Experiencemust be amenable to report onsite if...