Travel Supervisor

4 days ago

Pasay, National Capital Region, Philippines OSM SHIP MANAGEMENT PTE. LTD. Full time ₱120,000 - ₱180,000 per year

DUTIES AND RESPONSIBILITIES:

  • Provide high-quality travel services to both marine and corporate clients, ensuring smooth and efficient travel arrangements.
  • Handle the end-to-end travel process, including flight bookings, hotel reservations, visa arrangements, and ground transportation
  • Supervise day-to-day operations of the travel team, ensuring smooth execution of crew travel arrangements
  • Act as a point of escalation for complex bookings, client concerns, or irregular operational issues.
  • Deliver 24/7 support (on a rostered basis) for emergency or last-minute changes to travel arrangements.
  • Assist team with GDS bookings, fare audits, reissues, and problem-solving.
  • Collaborate with Senior Travel Manager and client coordinators to meet customer expectations.
  • Provide accurate billing and reporting support to the finance team and clients.

QUALIFICATIONS AND EXPERIENCES:

  • Minimum 5 years of experience in travel operations, preferably in marine or offshore crew travel
  • Strong working knowledge of GDS (Amadeus, Sabre, Galileo) and marine fare ticketing processes
  • Leadership qualities with experience supervising small teams or acting as a team lead.
  • Strong interpersonal skills, attention to detail, and ability to work under pressure.
  • Willingness to work shifts, weekends, or holidays depending on travel movement demands.

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