Spec, SHRS&S Travel

Journey with us
Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group's Crew Administration Team has an exciting career opportunity for a full time Spec, SHRS&S Travel reporting to the Lead, WSM Air Planning & Services.

Position Summary
Royal Caribbean Group is a leader in providing unforgettable guest experiences. As a part of this mission, the CAM Air Operations Workforce Strategy & Movement (WSM) is responsible for coordinating air travel for 100,000 crew members annually, ensuring seamless transitions between assignments while optimizing cost efficiency.

The Associate Analyst, WSM Air Ticketing plays a critical role in managing crew air travel logistics by analyzing flight data, ensuring compliance with travel policies, and implementing cost-saving strategies. This role is not only focused on operational efficiency but also on enhancing the overall crew travel experience by securing the best possible flight options, minimizing disruptions, and proactively addressing challenges.

Working under the direction of the Lead, WSM Air Planning & Services, this position is responsible for optimizing ticketing processes, reducing expenses, and improving crew movement strategies while maintaining a crew-first approach.

For Manila hiring: This position collaborates closely with the Miami CAM Air Team and requires working Eastern Standard Time (EST) day shifts (09:00-17:00), with potential weekend shifts based on operational needs.

Essential Duties And Responsibilities
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management.

• Work in Sabre GDS to conduct flight availability searches, book flights, issue tickets, provide fare quotes, and manage queue placements efficiently.
• Manage and respond to Salesforce case queues, including Crew Travel Help Desk, Concierge Travel, and Elite Concierge, ensuring timely resolution of inquiries.
• Review and process Passenger Name Records (PNRs), ensuring accurate booking and ticket issuance for travel dates ranging from 7 days to 150+ days.
• Ensure compliance with policies and procedures outlined in SQM (Safety & Quality Management), identifying and addressing process gaps as needed.
• Identify and report system challenges, automation issues, or errors encountered in Sabre, collaborating with internal teams for resolution.
• Analyze and process fare refunds and ticket exchanges, applying airline fare rules to minimize financial impact and ensure cost efficiency.
• Verify and modify flight schedules, assessing fare rules, rebooking segments, checking minimum connection times, and confirming class of service.
• Coordinate with Scheduling to ensure all feasible flight records are communicated, presenting optimal options for crew movement.
• Contribute to strategic projects assigned by management, focusing on operational improvements and cost-saving initiatives.
• Stay up to date with training and learning courses, ensuring compliance with required certifications and operational best practices.
• Develop and implement process improvements aimed at enhancing cost efficiency, optimizing ticket issuance, and managing exchanges, refunds, and debit memos.
• Conduct daily reviews of refund opportunities and ticketing data, identifying trends and generating reports for management review.
• Adapt to airline industry changes (contracted rate adjustments, strikes, schedule disruptions, natural disasters) that may impact crew travel.
• Verify travel documentation requirements using TIMATIC to ensure compliance with global immigration regulations.
• Analyze cost-saving opportunities by reviewing queue records 8-150 days prior to travel and making proactive adjustments.
• Manage points bookings with Emirates and Qatar rewards programs as part of department-wide savings initiatives.
• Liaise with airlines to secure refunds and process adjustments for canceled bookings.

Skills & Qualifications

• 4- year degree in a related field (Workforce Scheduling, Logistics, Airline, Cruise Line, or Travel Agency Services) and/or equivalent professional experience.
• Strong analytical and problem-solving skills, with the ability to interpret data and make cost-effective travel decisions.
• Exceptional written and verbal communication skills, with the ability to effectively communicate travel-related information to crew members and internal stakeholders.
• Highly organized with acute attention to detail, ensuring accuracy in ticketing, refunds, and cost analyses.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other relevant software for data analysis and reporting.
• Experience working with airline reservation systems (Sabre GDS preferred) and CRM platforms (Salesforce is a plus).
• Ability to assess cost impact related to crew movement and fleet operations, optimizing travel solutions for efficiency and savings.
• Knowledge of global travel regulations, including immigration, visa requirements, and airline fare structures.
• Strong critical thinking skills, with the ability to evaluate complex travel scenarios and provide well-reasoned solutions.
• Ability to adapt to evolving airline industry conditions, including rate changes, flight disruptions, and travel restrictions.
• Comfortable working in a fast-paced environment, managing multiple priorities with minimal supervision.
• Ability to work independently and collaboratively, taking initiative to resolve challenges and improve operational processes.

Experience with airline contracts, fare negotiations, and cost-saving initiatives is a plus.

We know there's a lot to consider.
As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.