BPO Project Coordinator

1 week ago

Cebu City, Central Visayas, Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year

Work arrangement: Cebu IT Park or Link Sy IT Park Dumaguete (On-site)

Work schedule: PH night shift

𝘑𝘰𝘣 𝘚𝘶𝘮𝘮𝘢𝘳𝘺:

Main objectives and duties:

  1. 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐞 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐚𝐧𝐲 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐚𝐧𝐝 𝐞𝐱𝐭𝐞𝐫𝐧𝐚𝐥 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐚𝐬𝐬𝐢𝐠𝐧𝐞𝐝 𝐭𝐨 𝐡𝐢𝐦 /𝐡𝐞𝐫 𝐰𝐢𝐭𝐡𝐢𝐧 𝐭𝐢𝐦𝐞 𝐚𝐧𝐝 𝐛𝐮𝐝𝐠𝐞𝐭


• Understands both SOW and Project requirements aligning with company's standards


• Follows departmental business process during project implementation


• Ensures alignment


• Conducts Risk Analysis


• Designs Mitigation plans

  1. 𝐃𝐢𝐬𝐩𝐥𝐚𝐲𝐬 𝐀𝐜𝐭𝐢𝐯𝐞 𝐏𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐢𝐨𝐧 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐟𝐨𝐥𝐥𝐨𝐰-𝐮𝐩𝐬 𝐨𝐧 𝐭𝐡𝐞 𝐩𝐫𝐨𝐠𝐫𝐞𝐬𝐬 𝐨𝐟 𝐭𝐡𝐞 𝐩𝐥𝐚𝐧


• Executes and coordinates the activities to Project Committee based on the Master Plan


• Conducts Root-Cause-Analysis


• Assists in creating solutions


• Coordinates the efforts of the team to obtain overall progress and identify challenges


• Reviews departmental deliverables


• Controls delivery to the client to ensure quality


• Validates and reviews timelines with the Project Committee

  1. 𝐀𝐜𝐭𝐬 𝐚𝐬 𝐭𝐡𝐞 𝐂𝐨𝐦𝐩𝐚𝐧𝐲'𝐬 𝐌𝐚𝐢𝐧 𝐏𝐎𝐂 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐜𝐥𝐢𝐞𝐧𝐭 𝐝𝐮𝐫𝐢𝐧𝐠 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧𝐬


• Establishes constant communication with the client for the project progress


• Provides accurate and detailed information through reports, calls and meetings


• Coordinates with the clients Main POC


• Ensures SOW alignment


• Serves as the mediator between the Project Committee and Client


• Communicates changes, progresses and statuses with the client


• Ensures alignment of the internal team with the client


• Introduces the project committee to the client

  1. 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐨 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐞𝐝 𝐩𝐫𝐨𝐠𝐫𝐚𝐦𝐬 𝐚𝐟𝐭𝐞𝐫 "𝐆𝐨 𝐋𝐢𝐯𝐞"


• Provides support to the operations for 4 weeks after Go Live


• Observes consistency and adherence to the clients requirement


• Completes and provides implementation report to clients for full transition to the Operations team


• Does the necessary follow-ups on the open items


• Ensures full closure of the project


• Ensures implementation Audit is conducted with the internal departments


• Measures alignment with the client's requirements and company's minimum standards (QGBM)


• Sends evaluation surveys to clients in order to assess and evaluate overall process through scoring system

  1. 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐨 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐨𝐧 𝐚𝐧𝐲 𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐟𝐫𝐨𝐦 𝐚 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐏𝐞𝐫𝐬𝐩𝐞𝐜𝐭𝐢𝐯𝐞


• Designs Project Plan for new projects


• Presents the designed plan during official launching of the program


• Assigns priority level to any projects


• Tracks and Controls project progress


• Provides consultancy service to the Operations Department

  1. 𝐒𝐮𝐩𝐩𝐨𝐫𝐭𝐬 𝐚𝐧𝐝 𝐜𝐨𝐧𝐝𝐮𝐜𝐭𝐬 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐬 𝐨𝐫 𝐬𝐤𝐢𝐥𝐥 𝐞𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠


• Receives internal and external trainings


• Conducts teach backs


• Develops internal trainings or skill enhancement training

𝘈𝘳𝘦𝘢 𝘰𝘧 𝘦𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦:


• Bachelor's Degree holder


• At least 2-3 years of related work experience


• Project management orientation


• Experience working within BPO environments and related industries

𝘊𝘰𝘮𝘱𝘦𝘵𝘦𝘯𝘤𝘪𝘦𝘴:


• Project Management


• Documentation and Reports


• Data Management


• Business Software Applications


• Communication

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