General Virtual Assistant

5 days ago

Remote Metro Manila PH Hyre Full time ₱300,000 - ₱600,000 per year

About the Role
We are seeking a General Virtual Assistant to provide administrative and operational support to a busy moving company. The ideal candidate has prior experience supporting U.S.-based service businesses, especially within logistics, dispatch, or customer service settings. You'll help keep day-to-day operations organized — managing schedules, updating CRM data, assisting with customer communications, and coordinating with the operations team.

Key Responsibilities

  • Manage and update booking details, work orders, and job notes in SmartMoving (or similar CRM systems)
  • Communicate with customers via email, phone, and chat for scheduling, confirmations, and follow-ups
  • Support dispatch operations — verifying job details, mover assignments, and ensuring schedule accuracy
  • Track leads, quotes, and client communications
  • Assist with administrative tasks such as invoice tracking, data entry, and report generation
  • Coordinate with the internal team to resolve client inquiries and update progress logs
  • Maintain a professional and friendly tone with customers and team members

Qualifications

  • At least 1–2 years of experience as a Virtual Assistant, preferably for a moving, logistics, or service-based business
  • Strong English communication skills (written and spoken)
  • Experience using CRMs such as SmartMoving, HubSpot, Jobber, or similar tools
  • Highly organized, detail-oriented, and capable of managing multiple tasks at once
  • Proficient in Google Workspace (Sheets, Docs, Calendar) and general admin tools
  • Reliable internet connection and professional home setup

Experience: 2+ years in customer service and administrative support for service-based or moving companies.
Skills: Excellent communication, CRM management (SmartMoving preferred), scheduling, data entry, customer support, and multitasking.
Availability: Full-time, U.S. business hours (night shift PH time).

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