Operations Manager-financial account

6 days ago

Taguig, National Capital Region, Philippines Tata Consultancy Services Full time $55,000 - $70,000 per year

Operations Manager Job Description

As an Operations Manager, you will lead a team to ensure smooth operational processes, promote a positive work environment, and consistently meet client expectations. You will be expected to enhance productivity, manage resources, and drive continuous improvement in our BPO unit.

Responsibilities

  • Oversee and manage day-to-day BPO operations.
  • Ensure compliance with organizational policies and procedures.
  • Develop and implement operational strategies to improve efficiency.
  • Monitor performance metrics and prepare regular operational reports.
  • Collaborate with client managers to meet their needs and expectations.
  • Lead and mentor a team of supervisors and staff.
  • Manage resource allocation and workload distribution.
  • Identify process improvement opportunities and implement best practices.
  • Handle escalated issues and provide effective solutions.
  • Ensure customer satisfaction and maintain high service quality standards.

Qualifications

  • Bachelor's degree in business administration, Operations Management, or a related field.
  • At least 5 years of experience in operations management, in a BPO environment, Insurance Domain Experience is a PLUS
  • Proven leadership skills and team management experience.
  • Strong understanding of BPO industry practices and standards.
  • Excellent problem-solving and decision-making abilities.
  • Outstanding communication and interpersonal skills.
  • Ability to work under pressure and handle multiple tasks simultaneously.

Skills

  • Operational Management
  • Client Relationship Management
  • Performance Metrics
  • Process Improvement
  • Resource Allocation
  • Leadership
  • Team Building
  • Communication
  • Problem-Solving
  • Project Management

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