Compliance & Administrative Assistant | Care Plan & Medical Record | Day 1 HMO

Compliance Precision Strengthening Quality Home Care Services

Home care providers rely on strong compliance foundations to deliver safe, consistent, and dignified support. This role places you within a UK-regulated care environment known for its commitment to accuracy, service reliability, and high documentation standards. You'll contribute to an operation where detailed reporting, thorough record management, and aligned processes directly support the wellbeing of clients and care teams. It's an opportunity for compliance-minded talent to make a meaningful impact in a mission-driven home care setting.

Job Description

As a Healthcare Compliance & Administrative Assistant, you will maintain documentation accuracy and support compliance requirements across UK-regulated home care operations. Your responsibilities include managing compliance checks, updating audit-ready records, coordinating with care teams, reviewing documentation for alignment with health and social care standards, and assisting in administrative workflows. Your role ensures operational consistency, regulatory adherence, and reliable support for both clients and caregivers.

Job Overview

Employment type: Full-time

Shift: Mid Shift, Monday to Friday, 2:00 PM - 11:00 PM PHT

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Mid shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves (5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek:

• 3-5 years of hands-on experience auditing medical records, patient charts, or care plans (required and non-negotiable)
• Experience in healthcare, home care, medical administration, or a regulated care environment
• Background in compliance auditing, quality assurance, or clinical governance within health or social care
• Strong understanding of health and social care standards, compliance documentation, and regulatory requirements (training available)
• Experience using e-MARs, medication tracking systems, or digital care platforms (training provided)
• Strong skills in documentation review, data accuracy, risk identification, and trend analysis
• Proficiency with Microsoft Office and cloud-based systems; familiarity with platforms such as Unique IQ, People Planner, or DNA (training provided)
• Excellent written and verbal English communication skills
• Highly organized, detail-oriented, and able to work independently while meeting strict deadlines
• Adaptable, proactive, and effective at managing multiple priorities in a fast-paced environment
• Experience with Power BI or similar reporting tools is an advantage

Your Daily Tasks:

Job Purpose

• Maintain ongoing review of compliance status with Franchise Standards and CQC regulations
• Identify and report non-compliance issues with action plans for resolution
• Provide admin support as a compliance coordinator and personal assistant
• Ensure readiness for audits and inspections, and structured office support

Compliance Duties

• Identify any non-compliant activity, documentation, or record-keeping and escalate as necessary, including:
• Reviewing daily activity logs and flagging key words or concerns to Field Care Supervisors and Care Managers.
• Monitoring daily notes and client feedback (Unique IQ) for trends or issues.
• Checking daily medication entries on e-MARs and flagging medication errors.
• Reviewing care plans and comparing them to Service Reviews and medication trackers.
• Auditing recruitment documentation and renewal schedules (e.g., right to work, car insurance, MOT).
• Monitoring and compiling data from My Learning Cloud, including tracking training completion.
• Ensuring all Care Professional and Client documentation is complete and current across systems (People Planner, My Learning Cloud, client folders), such as:
• Supervisions, support visits, competencies, appraisals, QA, and Service Reviews.
• Legal documents including service agreements, capacity assessments, and Power of Attorney registrations.
• Conduct a rolling compliance audit against Franchise Standards.

Reporting & Data Analysis

• Log into DNA and People Planner to run monthly management reports.
• Support the office with statistics and performance reporting by gathering, compiling, and analyzing data from multiple sources (Unique IQ, DNA, People Planner).
• Review scheduling reconciliations daily and alert the Operations Manager or Accounts team of anomalies or areas of concern.
• Transfer audio files into written summaries or transcripts using Home Instead templates to support report accuracy.
• Compile comparative tables and reports across offices to identify trends or issues.

Administrative & Office Support

• Track and monitor daily tasks, particularly those between Friday and Sunday, and report by Monday 9:00 AM.
• Follow up with Care Professionals by email to ensure completion of online training modules in My Learning Cloud by their due dates.
• Maintain accurate and up-to-date documentation in both Client and Care Professional folders.
• Provide general administrative office support, such as:
• Contacting pharmacies and GPs.
• Coordinating care logistics.
• Supporting with additional ad hoc administrative tasks as needed.
• Assist in self-audits, annual audits, and ad-hoc inspections.
• Support CQC inspection readiness monthly with a focus on maintaining indexed documentation.
• Serve in a Personal Assistant capacity to the Directors, supporting with communications, document production, and regular admin tasks, such as:
• Producing monthly Care Professional newsletters.
• Support Field Care Supervisors with weekly reports and escalate issues to management as needed.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra