Compliance Coordinator

Global-Ready, Locally Grounded

Work that supports international standards and care excellence. Join a role where precision and heart intersect. Make a meaningful impact in healthcare operations while building a global career in compliance and administration-without leaving the country. Here, you'll help uphold international healthcare standards, support meaningful work, and become part of a team that values accuracy, compassion, and long-term impact.

Job Description

As a Compliance Coordinator & Administrative Assistant, you'll play a key role in supporting healthcare operations by monitoring compliance, maintaining audit readiness, and streamlining admin tasks. You'll be the backbone of quality care, ensuring regulations are met and operations run smoothly from behind the scenes.

Job Overview

Employment type: Full-time

Shift: Mid Shift, Monday to Friday, 2:00 PM - 11:00 PM PHT

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Mid shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves (5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek:

• 3-5 years of experience in an administrative, compliance, or coordination role within the healthcare, home care, or medical administration sector
• Proven experience in compliance auditing, regulated environments, or care-related quality assurance
• Solid understanding of health and social care standards, legislation, and compliance documentation (training provided if needed)
• Hands-on experience with e-MARs, medication tracking, or similar care documentation systems (training provided)
• Skilled in data entry, documentation review, and interpreting trends from care-related data
• Strong analytical and critical thinking skills with high attention to detail
• Proficient in Microsoft Office, cloud-based systems, and virtual communication platforms
• Experience using care management systems such as Unique IQ, People Planner, or DNA (training provided)
• Excellent English communication skills-both written and verbal
• Highly organized, methodical, and capable of working independently to meet deadlines
• Adaptable and resilient under pressure, with the ability to prioritize and manage multiple tasks
• Collaborative team player with a positive, proactive communication style
• Experience with Power BI or similar reporting tools is a plus

Your Daily Tasks:

Job Purpose

• Maintain ongoing review of compliance status with Franchise Standards and CQC regulations
• Identify and report non-compliance issues with action plans for resolution
• Provide admin support as a compliance coordinator and personal assistant
• Ensure readiness for audits and inspections, and structured office support

Compliance Duties

• Identify any non-compliant activity, documentation, or record-keeping and escalate as necessary, including:
• Reviewing daily activity logs and flagging key words or concerns to Field Care Supervisors and Care Managers.
• Monitoring daily notes and client feedback (Unique IQ) for trends or issues.
• Checking daily medication entries on e-MARs and flagging medication errors.
• Reviewing care plans and comparing them to Service Reviews and medication trackers.
• Auditing recruitment documentation and renewal schedules (e.g., right to work, car insurance, MOT).
• Monitoring and compiling data from My Learning Cloud, including tracking training completion.
• Ensuring all Care Professional and Client documentation is complete and current across systems (People Planner, My Learning Cloud, client folders), such as:
• Supervisions, support visits, competencies, appraisals, QA, and Service Reviews.
• Legal documents including service agreements, capacity assessments, and Power of Attorney registrations.
• Conduct a rolling compliance audit against Franchise Standards.

Reporting & Data Analysis

• Log into DNA and People Planner to run monthly management reports.
• Support the office with statistics and performance reporting by gathering, compiling, and analyzing data from multiple sources (Unique IQ, DNA, People Planner).
• Review scheduling reconciliations daily and alert the Operations Manager or Accounts team of anomalies or areas of concern.
• Transfer audio files into written summaries or transcripts using Home Instead templates to support report accuracy.
• Compile comparative tables and reports across offices to identify trends or issues.

Administrative & Office Support

• Track and monitor daily tasks, particularly those between Friday and Sunday, and report by Monday 9:00 AM.
• Follow up with Care Professionals by email to ensure completion of online training modules in My Learning Cloud by their due dates.
• Maintain accurate and up-to-date documentation in both Client and Care Professional folders.
• Provide general administrative office support, such as:
• Contacting pharmacies and GPs.
• Coordinating care logistics.
• Supporting with additional ad hoc administrative tasks as needed.
• Assist in self-audits, annual audits, and ad-hoc inspections.
• Support CQC inspection readiness monthly with a focus on maintaining indexed documentation.
• Serve in a Personal Assistant capacity to the Directors, supporting with communications, document production, and regular admin tasks, such as:
• Producing monthly Care Professional newsletters.
• Support Field Care Supervisors with weekly reports and escalate issues to management as needed.

About the Client

Our client, Home Instead Barnet, is a trusted name in home healthcare in the UK, committed to raising the bar in compassionate, person-centered care. By upholding rigorous standards and fostering genuine connections with both clients and caregivers, their team creates safe, meaningful, and lasting impact in the communities they serve. This is your opportunity to join a healthcare leader that values quality, compliance, and human connection.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra