Compliance Coordinator

Job Description:

As a Compliance Coordinator & Administrative Assistant, you'll play a key role in supporting healthcare operations by monitoring compliance, maintaining audit readiness, and streamlining admin tasks. You'll be the backbone of quality care, ensuring regulations are met and operations run smoothly from behind the scenes.

Job Overview:

Employment type: Full-time

Shift: Mid Shift, Monday to Friday, 2:00 PM – 11:00 PM PHT

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Mid shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves (5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek:

• 3–5 years of experience in an administrative, compliance, or coordination role
• Prior experience in care auditing, compliance, or regulated environments
• Experience in data entry and analysis; ability to interpret trends and extract insights
• Strong analytical capabilities and attention to detail
• Understanding of care standards, legislation, and compliance in health or social care (training provided)
• Excellent English communication skills (written and verbal)
• Proficient with Microsoft Office, cloud-based systems, and virtual communication platforms
• Experience using care management systems (e.g., Unique IQ, People Planner, DNA); training provided
• Experience with e-MARs and medication tracking (training provided)
• Highly organized, methodical, and capable of working independently to meet deadlines
• Positive attitude, team player, and proactive communicator
• Resilient under pressure with strong prioritization and multitasking skills
• Experience with Power BI is a plus
• Knowledge or experience within the care sector or medical administration is desirable

Your Daily Tasks:

Job Purpose

• Maintain ongoing review of compliance status with Franchise Standards and CQC regulations
• Identify and report non-compliance issues with action plans for resolution
• Provide admin support as a compliance coordinator and personal assistant
• Ensure readiness for audits and inspections, and structured office support

Compliance Duties

• Identify any non-compliant activity, documentation, or record-keeping and escalate as necessary, including:
• Reviewing daily activity logs and flagging key words or concerns to Field Care Supervisors and Care Managers.
• Monitoring daily notes and client feedback (Unique IQ) for trends or issues.
• Checking daily medication entries on e-MARs and flagging medication errors.
• Reviewing care plans and comparing them to Service Reviews and medication trackers.
• Auditing recruitment documentation and renewal schedules (e.g., right to work, car insurance, MOT).
• Monitoring and compiling data from My Learning Cloud, including tracking training completion.
• Ensuring all Care Professional and Client documentation is complete and current across systems (People Planner, My Learning Cloud, client folders), such as:
• Supervisions, support visits, competencies, appraisals, QA, and Service Reviews.
• Legal documents including service agreements, capacity assessments, and Power of Attorney registrations.
• Conduct a rolling compliance audit against Franchise Standards.

Reporting & Data Analysis

• Log into DNA and People Planner to run monthly management reports.
• Support the office with statistics and performance reporting by gathering, compiling, and analyzing data from multiple sources (Unique IQ, DNA, People Planner).
• Review scheduling reconciliations daily and alert the Operations Manager or Accounts team of anomalies or areas of concern.
• Transfer audio files into written summaries or transcripts using Home Instead templates to support report accuracy.
• Compile comparative tables and reports across offices to identify trends or issues.

Administrative & Office Support

• Track and monitor daily tasks, particularly those between Friday and Sunday, and report by Monday 9:00 AM.
• Follow up with Care Professionals by email to ensure completion of online training modules in My Learning Cloud by their due dates.
• Maintain accurate and up-to-date documentation in both Client and Care Professional folders.
• Provide general administrative office support, such as:
• Contacting pharmacies and GPs.
• Coordinating care logistics.
• Supporting with additional ad hoc administrative tasks as needed.
• Assist in self-audits, annual audits, and ad-hoc inspections.
• Support CQC inspection readiness monthly with a focus on maintaining indexed documentation.
• Serve in a Personal Assistant capacity to the Directors, supporting with communications, document production, and regular admin tasks, such as:
• Producing monthly Care Professional newsletters.
• Support Field Care Supervisors with weekly reports and escalate issues to management as needed.

Job Type: Full-time

Pay: Php30, Php45,000.00 per month

Application Question(s):

• What are the Industries/LOB's you've supported? (Ex: Healthcare, Legal, Auditing Firm)
• Are you willing to work Mid Shift?
• Are you willing to work Fully onsite in Makati for this role?

Experience:

• Compliance Coordiantor: 3 years (Preferred)
• Admin: 3 years (Preferred)

Work Location: In person