Customer Service Representative

4 days ago

Makati City, National Capital Region, Philippines Gloss and Lace,Inc Full time ₱264,000 per year

Job Overview:

As a Customer Service Representative (Chat Support), you will be responsible for providing exceptional chat support to our customers via chat. You will be assisting with inquiries, resolving issues, and providing product information. As a CSR-Chat Support you must have excellent communication skills, a passion for customer service, and the ability to work in a fast-paced environment.

Duties and Responsibilities:

· Communicate effectively with customers via chat to provide product information, answer inquiries, and resolve issues.

· Assist in processing customer orders and updating customers on their order status.

· Engage with customers in a professional and friendly manner through chat and provide appropriate solutions in a timely manner.

· Collaborate with other teams to address customer concerns or specific requests.

· Document customer interactions and maintain accurate records of customer accounts.

· Stay informed about updates, changes, and new features to effectively assist customers.

· Identify and report any trends or recurring issues, customer feedback and insights to the management team.

Qualifications:

· Previous experience in customer service or a related field for at least 1 year.

· Strong written and verbal communication skills.

· Exceptional problem-solving abilities.

· Ability to multitask and prioritize in a fast-paced environment.

· Proficient computer skills and experience with chat support platforms.

Strong attention to detail and accuracy

Job Types: Full-time, Permanent

Pay: Php20, Php22,000.00 per month

Benefits:

  • Additional leave
  • Pay raise

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

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