Executive/ Sr. Executive
1 week ago
Job Description:
- Able to relate and empathize with a customer's issue or concern.
- Able to communicate effectively and efficiently.
- Able to provide both written and verbal information clearly and effectively.
- Can communicate his/her needs to team leaders and managers, to improve performance.
- Able to multitask by working on tools while actively conversing with the client.
Experience:
- Previous BPO experience is highly desired.
- Customer service and customer support are preferred.
- General multi-tasking abilities - Basic knowledge of U.S. financial terms specific to investments.
Technical Competencies: (Job related)
- English level (C1) tested with Versant.
- Ability to type a minimum of 30 words per minute.
- General knowledge of mobile devices and mobile operating systems.
- Experience with web page portals, such as banking platforms.
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