Operations Training Supervisor

2 days ago

Makati City, National Capital Region, Philippines Maxicare Health Services, Inc. Full time $900,000 - $1,200,000 per year

Do you excel at designing training that inspires frontline teams to go the extra mile? MaxiHealth is looking for an
Operations Training Supervisor
who can lead, innovate, and elevate the way we deliver care across every clinic touchpoint.

What You'll Do

Your daily responsibilities include:

  • Build programs that improve service delivery and patient satisfaction
  • Collaborate with clinic leaders to address gaps and create impactful learning solutions
  • Facilitate in-person and virtual training for nurses, doctors, and frontliners
  • Use simulations, role-plays, and real-life cases to make learning stick
  • Immerse new hires in our service culture and standards
  • Provide ongoing refreshers and microlearning content
  • Conduct audits and coach underperformers with clinic leaders
  • Introduce new ideas—hospitality-inspired modules, journey mapping, and best practices

Qualifications

Education:

  • Bachelor's Degree in Nursing, Healthcare Management, Education, or related field

Experience/Knowledge:

  • 3 years' experience in training, or service quality—preferably in healthcare or customer-facing industries
  • Strong facilitation skills with both in-person and virtual audiences
  • Excellent communication and coaching abilities
  • Skilled in designing engaging training content (PowerPoint, e-learning tools)
  • Familiarity with patient care operations and service excellence principles

Traits:

  • Compassionate communicator with good written and verbal skills
  • Quick learner and adaptable in a high-volume, fast-paced environment
  • Analytical mindset; able to track and interpret service performance metrics
  • Creative, adaptable, and driven to inspire teams to exceed service standards
  • Amenable to rotational shifts (5-day work week, varying rest days)

Next Steps: Required Application Form

To be considered for this role, please complete the following form:

Note:
Failure to fill out the form may result in your application not being considered for interview.

Already submitted this form before? No need to resubmit. We'll review your past responses.

What We Offer

We offer competitive and meaningful benefits because we value our team:

  • Guaranteed up to 15th Month Pay
  • Quarterly Rice Subsidy
  • Medicine Benefit
  • HMO Coverage
  • Life Insurance
  • Convertible Leave Credits

Ready to join us?

Make a difference in everyday healthcare—apply today

Note:

If you've
applied with us recently and were not selected
, we kindly encourage you to reapply
after six (6) months
. This allows time for further growth and experience, and ensures we give every applicant a fair and refreshed consideration.

We truly appreciate your interest and look forward to the possibility of reconnecting in the future

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