Operations Supervisor

4 days ago

Makati City, National Capital Region, Philippines One CoreDev IT Inc. (CORE) Full time ₱1,500,000 - ₱2,500,000 per year

The Operations & Projects Senior Supervisor is responsible for managing and optimizing day-to-day operations in a BPO/Managed Services environment. This role involves overseeing team leads and agents, ensuring SLAs and KPIs are consistently met, and driving process and performance improvements. The ideal candidate brings strong leadership, client facing experience, and preferably project management and implementations background to spearhead and launch new programs, clients, processes, or technologies within Operations.

Key Responsibilities:

  • Lead, manage, and mentor a team of Team Leaders and front-line agents across multiple processes or accounts.
  • Monitor performance metrics (KPIs/SLAs) and ensure operational targets are achieved or exceeded.
  • Analyze operational data and prepare regular performance reports for clients and internal stakeholders.
  • Identify gaps in process or performance and implement improvement strategies.
  • Collaborate with cross-functional teams (Recruitment, Quality, Training, Workforce, IT etc.) to ensure operational excellence and compliance.
  • Support or lead implementation efforts for new programs, client processes and full program immersion or transitions as required.
  • Conduct regular team meetings, reviews, and one-on-ones to drive engagement and performance.
  • Conduct Operations Trainings and Initiatives for new hires and existing employees.
  • Participate in client calibration calls, business reviews, and governance meetings.

Qualifications & Experience:

  • Bachelor's degree or equivalent work experience in Business, Communications, Operations Management, or related field
  • 5+ years of experience in BPO operations, with at least 3 years in a team leadership or managerial role
  • Strong understanding of contact center metrics, workforce management, and service delivery
  • Experience or exposure to client implementations, process transitions, or project management is preferred
  • Excellent communication, interpersonal, and client facing skills
  • Proficient in MS Office and experience with CRM or ticketing tools (e.g., Salesforce, Zendesk, Genesys)
  • Proficiency with call center telephony systems (Five9, Avaya, RingCentral, CRM platforms)
  • Excellent Communication and Interpersonal Skills
  • Flexibility to work in rotational shifts, including nights and weekends, based on client requirements

  • Operations Supervisor

    2 weeks ago

    Makati City, National Capital Region, Philippines Core Max Services, Inc. Full time ₱300,000 - ₱360,000 per year

    The Operations Supervisor (Fintech) is responsible for overseeing the daily operational activities of Apollo Global Corporation's fintech services. This role ensures that financial transactions, account services, and client support processes are carried out accurately, securely, and in compliance with regulatory requirements.The Operations Supervisor leads a...

  • Advertising Operations Supervisor

    1 week ago

    Makati City, National Capital Region, Philippines I-TECH DIGITAL PRODUCTIONS INC. Full time ₱800,000 - ₱1,200,000 per year

    The Advertising Operations Supervisor is responsible for overseeing the day-to-day execution of advertising and production projects, ensuring that all deliverables are completed accurately, efficiently, and on schedule. This role involves supervising technical, printing, and fabrication teams, coordinating with various departments, and ensuring that project...

  • Operations Supervisor

    1 week ago

    Makati City, National Capital Region, Philippines KMZD Global Corporation Full time ₱336,000 - ₱360,000 per year

    Qualifications for an Operations SupervisorEducational Background: A bachelor's degree in business administration, human resources, or a related field.Proven Experience: A solid track record in a supervisory capacity is essential. This demonstrates the ability to lead a team, manage workflows, and make informed decisions.Exceptional Skills: Strong...

  • operations supervisor

    3 days ago

    Makati City, National Capital Region, Philippines PEST SCIENCE CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    About the RoleWe are looking for a results-driven Operations Supervisor to oversee day-to-day service delivery, manage field teams, and ensure operational efficiency. The role requires strong leadership, organizational skills, and the ability to balance client satisfaction with company policies and standards.KEY RESPONSIBILITIESSupervise, coordinate, and...

  • Operations Supervisor

    4 days ago

    Makati City, National Capital Region, Philippines One CoreDev IT Inc. Full time ₱720,000 per year

    The Operations & Projects Senior Supervisor is responsible for managing and optimizing day-to-day operations in a BPO/Managed Services environment. This role involves overseeing team leads and agents, ensuring SLAs and KPIs are consistently met, and driving process and performance improvements. The ideal candidate brings strong leadership, client facing...

  • Retail Operations Supervisor

    6 days ago

    Makati City, National Capital Region, Philippines RYCO Inc. Full time ₱480,000 per year

    About UsWe are an emerging player in the tire retail and automotive servicing industry in the Philippines. We provide high-quality tires and professional car care services, with an expanding network of retail branches.Role OverviewThe Retail Operations Supervisor will be responsible for overseeing day-to-day operations of our retail branch. This role ensures...

  • Commissary Operations Supervisor

    2 days ago

    Makati City, National Capital Region, Philippines KST PROPERTIES Full time ₱240,000 - ₱360,000 per year

    Job Description:Summary:The Commissary Operations Supervisor is responsible for managing daily commissary activities, ensuring efficient food production, proper inventory control, and compliance with food safety and sanitation standards. The role oversees staff, maintains cost efficiency, and ensures timely distribution of products to outlets.Key Duties &...

  • HR Operations Supervisor

    4 days ago

    Makati City, National Capital Region, Philippines PSG Global Solutions Full time ₱800,000 - ₱1,200,000 per year

    Are you a proactive leader with a passion for operational excellence and team development? Join us as an HR Operations Supervisor and take charge of cross-functional teams, drive process improvements, and build strong client relationships—all while ensuring high standards of performance and employee satisfaction. What You'll Do:Leadership & Team...

  • Operations Supervisor

    1 week ago

    Mandaluyong City, National Capital Region, Philippines CraftBridge Jobs Full time ₱900,000 - ₱1,200,000 per year

    Job Title:Operations Supervisor (Healthcare)Location:EDSA Greenfield – Onsite, Night ShiftCompensation:Competitive, based on experienceEmployment Type:Full-timeAbout the RoleWe are seeking an experiencedOperations Supervisorto oversee our healthcare customer service operations. The successful candidate will support a team handling technical and...

  • HR Operations Supervisor

    1 week ago

    Makati City, National Capital Region, Philippines M and J Solutions Provider Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Qualifications for an Operations SupervisorEducational Background: A bachelor's degree in business administration, human resources, or a related field.Proven Experience: A solid track record in a supervisory capacity is essential. This demonstrates the ability to lead a team, manage workflows, and make informed decisions.Exceptional Skills: Strong...