Training Supervisor

3 weeks ago

Mandaluyong City, National Capital Region, Philippines Atome Full time
Overview

The Training Supervisor for Collections is responsible for managing and leading the training function within the collections department. This includes developing, delivering, and improving training programs that support new hires, tenured agents, and leadership in achieving compliance, performance, and customer service standards.

Responsibilities
  • Supervise and Lead Training Team: Manage a team of trainers, providing coaching, performance evaluations, and development plans.
  • Training Program Management: Design, implement, and continuously improve scalable training programs for customers, partners, and internal stakeholders.
  • Content Development Oversight: Collaborate with instructional designers to ensure high-quality learning materials, including videos, webinars, guides, and certifications.
  • Deliver internal training courses based on corporate training materials
  • Facilitate the transition of new hires from training to production and ensure competency levels are met.
  • Develop training curriculum, aids, and materials to enhance knowledge of business practices.
Qualifications
  • 2 years of experience in training or learning & development, with at least 6 months supervisory or leadership role.
  • Preferably from BPO, Fintech, Sales, Telco and/or bank industry.
  • Excellent communication, facilitation, and presentation skills.
  • Ability to lead, mentor, and motivate a training team.
  • Proficient in learning management systems (LMS), Google Suite/Microsoft Office, and call center tools.

#J-18808-Ljbffr

  • Training Supervisor

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

    OverviewThis role ensures training delivery is consistent, effective, and aligned with both client expectations and internal quality standards. The Training Supervisor partners closely with operations, quality, and client stakeholders to drive readiness, performance, and continuous improvement within the training function.Key ResponsibilitiesTraining...

  • Training Instructional Designer Supervisor

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Teleperformance Full time $104,000 - $130,878 per year

    Teleperformance as a Training Instructional Designer Supervisor. In this full-time, on-site role based in Mandaluyong City Metro Manila, you will play a key part in designing and delivering impactful training programs that empower our employees to excel in their roles and provide exceptional customer experiences.What you'll be doingDevelop training content...

  • Training Supervisor

    19 hours ago

    Mandaluyong City, National Capital Region, Philippines CHG GLOBAL INC Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Bachelor's degree in Human Resources, Psychology, Business Administration, Education, or related field.Training & Development certifications (e.g., facilitation, instructional design, retail operations) are an advantage.Minimum 2 years of experience in training or learning & development, preferably in the retail.Strong background in customer...

  • Safety Training Supervisor

    1 week ago

    Makati City, National Capital Region, Philippines Angkas Full time

    OverviewSafety Training Supervisor (Facilitator) responsible for developing and delivering safety training programs for the Transport Operations Group and Angkas bikers; ensuring alignment with regulatory requirements, industry best practices, and organizational objectives.ResponsibilitiesDevelop training plans, schedules, and materials aligned with...

  • Store Supervisor

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Wolfliink Artisan Meat Full time ₱200,000 - ₱250,000 per year

    WE'RE HIRING: RESTAURANT SUPERVISORJoin our team and lead with passion We are looking for a Restaurant Supervisor to oversee daily operations, ensure excellent customer service, and manage staff efficiently.Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred) At least 1 years of experience in...

  • Warehouse Supervisor

    1 week ago

    Mandaluyong City, National Capital Region, Philippines BREADTALK 333 FOODS INC Full time $104,000 - $130,878 per year

    We are looking for a responsible and experienced Warehouse Supervisor to join our team As a Warehouse Supervisor, you will be responsible for ensuring the highest quality of work and maximizing the productivity of our warehouse.Job Responsibilities:Analyze shipment logsReview the timeliness of scheduled deliveries.Track inventory levelsOrder new supplies...

  • human resource supervisor

    3 days ago

    Mandaluyong City, National Capital Region, Philippines STRATPROM, INC. Full time ₱900,000 - ₱1,200,000 per year

    The HR Supervisor will work closely with the heads per department to support the operations center. The role includes assisting with talent acquisition, facilitating performance management, shaping and reinforcing a positive company culture, and coordinating training while ensuring compliance with local labor laws.Key Responsibilities :Lead and assist with...

  • Bancassurance Supervisor

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines WHR Global Consulting Full time

    OverviewBancassurance Supervisor - Non-Life Insurance (Mandaluyong)Position title: Bancassurance Supervisor - Non-life InsuranceWork location: Mandaluyong CityWork setup: Full-Time, OnsiteSalary: PHP 25,000 – 30,000Job Summary: As a Sales Officer/Leader (Bancassurance, Agency, Brokers, and Other Distribution Channels), you will be responsible for...

  • operations supervisor

    1 week ago

    Mandaluyong City, National Capital Region, Philippines TOTAL GAMEZONE XTREME INCORPORATED Full time ₱900,000 - ₱1,200,000 per year

    TOTAL GAMEZONE XTREME INCORPORATEDPOSITION TITLE: OPERATIONS SUPERVISOR (1 VACANCY)JOB DESCRIPTION:Oversee daily operations and supervise frontline staff to ensure productivity, efficiency, and adherence to company standards.Monitor workflows, identify bottlenecks, and implement process improvements to enhance operational performance.Track team KPIs, conduct...

  • Production Supervisor

    7 days ago

    Mandaluyong City, National Capital Region, Philippines PYC Foods Corporation Full time ₱800,000 - ₱1,200,000 per year

    We are looking for two proactive and skilled Production Supervisor - Central Kitchen to join our commissary operations. These roles are responsible for supervising and coordinating the preparation, assembly, packaging, and shipping of food items, while ensuring compliance with the highest standards of food safety, quality, and efficiency. Production...