CSR/Voice&Non Voice Accs- Cebu Sites 2 Assessments and No Final Interview

2 weeks ago

Mandaue City, Central Visayas, Philippines DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY Full time

About the role

We are seeking enthusiastic and dedicated Customer Service Representatives (CSRs) to join our dynamic team at DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY'. As a CSR, you will be responsible for providing exceptional customer service through both voice and non-voice channels, playing a vital role in delivering an exceptional customer experience.

What you'll be doing

  1. Responding to customer inquiries and resolving issues in a timely and professional manner
  2. Handling both voice and non-voice communication channels, including phone, email, and chat
  3. Documenting customer interactions and maintaining accurate records
  4. Identifying opportunities to improve customer satisfaction and suggesting process improvements
  5. Collaborating with cross-functional teams to ensure a seamless customer experience
  6. Adhering to company policies, procedures, and quality standards

What we're looking for

  1. Strong communication and interpersonal skills with the ability to engage with customers effectively
  2. Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
  3. Proficiency in multitasking and working in a fast-paced, high-volume environment
  4. Familiarity with customer service software and tools
  5. Commitment to delivering exceptional customer service and a genuine passion for helping others
  6. Previous experience in a call centre or customer service role is preferred

What we offer

At DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY', we are dedicated to creating an inclusive and supportive work environment that empowers our employees to thrive. We offer a range of competitive benefits, including:

  1. Attractive salary and performance-based bonuses
  2. Opportunities for career advancement and professional development
  3. Comprehensive health and wellness benefits
  4. Flexible work arrangements and work-life balance initiatives
  5. Collaborative and fun-loving team culture

About us

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY' is a leading provider of customer service and call centre solutions, serving a diverse range of clients across various industries. Driven by our commitment to excellence, we strive to create a positive and engaging work environment that enables our employees to reach their full potential. Join our team and be a part of our continued success

Apply now to become a CSR at DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY' and take the first step towards an exciting and rewarding career.

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