Senior Specialist, Business Continuity Management

Position Overview:

As the Senior Specialist for Business Continuity, you will be an integral part of our dynamic Global Operational Risk Management team. In this pivotal role, you're primarily responsible for developing, implementing, and maintaining robust business continuity programs in jurisdictions where Transcom operates. This role is critical in ensuring the operational resilience of these regions through risk assessment, business impact analysis, strategy development, emergency response, plan testing, awareness training, regular audits, and collaboration with internal and external stakeholders. This position will report to the Regional Lead - BCM and is tasked to safeguard the organization, ensure rapid recovery, and maintain business stability, particularly during disruptive events.

Key Responsibilities:

● Develop and Maintain Business Continuity Plans:

○ Design, implement, and regularly maintain/update comprehensive and sustainable business continuity programs through regular review, updating, and development of BCM policies, guidelines, procedures, and plans to ensure critical business functions can continue during and after disruptions. Collaborate with departments to identify critical functions and recovery requirements.

■ Business Continuity Plans per campaign/support group

■ Emergency Preparedness and Response Plan

■ Incident Management Plan

■ Crisis Management Plan

■ Disaster Recovery Plans, etc.

● Conduct Business Impact Analysis:

○ Perform regular analyses to assess the potential impact of various disruptions on business operations.

○ Prioritize essential functions and develop strategies to minimize downtime and ensure recovery.

○ Create analytics and reports based on these analyses, and provide strategic recommendations to the BCM Lead to enhance organizational resilience.

● Lead Continuity Testing and Exercises:

○ Organize and execute testing and simulation exercises of business continuity plans.

○ Evaluate the effectiveness of plans and make improvements based on test results and feedback.

● Manage Continuity Resources:

○ Oversee the acquisition and maintenance of necessary resources and tools for business continuity.

○ Drive internal awareness and understanding through various training, and engagements to team members and leaders.

○ Keep abreast of industry best practices and trends, sharing the same to the organization.

● Ensure Compliance:

○ Maintain business continuity plans in accordance with contractual obligations, relevant regulations, industry standards, and organizational policies, with a strong emphasis on adherence to ISO 22301:2019 to ensure we follow global standards. Regularly review and update plans to reflect changes in regulations or organizational needs. In line with this, management reviews and internal audits are included for a complete end-to-end compliance to the standard.

○ Act as a subject matter expert for BCM related activities.

● Incident Management and Response:

○ Develop and implement incident management strategies, including incident identification, response coordination, and stakeholder communication.

○ Regularly lead training sessions to enhance staff readiness, document incidents, conduct post-incident evaluations, ensure regulatory compliance, prepare reports for senior management, and continuously improve processes based on best practices and emerging threats.

○ During incidents, provide guidance to identify, manage, and implement appropriate Business Continuity Plans.

● Identify and Assess Risks:

○ Provide inputs to the corresponding Risk Registers.

○ Conduct risk assessments to identify and evaluate potential threats and vulnerabilities.

○ Analyze the likelihood and impact of identified risks to business operations.

● Develop Risk Management Strategies:

○ Assist in formulating and implementing risk management strategies to mitigate identified risks.

○ Develop and document risk response plans and procedures.

● Monitor and Report Risks:

○ Continuously monitor the risk environment and track emerging risks.

○ Prepare and present risk assessment reports and recommendations to senior management and relevant stakeholders.

● Compliance Oversight:

○ Stay up to date with relevant laws, regulations, contractual obligations and industry standards to ensure compliance across the organization.

○ Develop and implement compliance programs and processes to ensure adherence to legal and regulatory requirements.

○ Conduct periodic compliance audits and reviews to identify potential compliance issues and recommend corrective actions

● Promote Risk Awareness:

○ Foster a culture of risk awareness and management across the organization.

○ Provide training and guidance to employees on effective risk management practices and procedures.

● Coordinate with External Partners:

○ Collaborate with external vendors, consultants, and regulatory bodies to

address external risk factors and ensure compliance with industry standards and regulations.

Required Qualifications:

● Bachelor's degree in Business, Risk Management, or a related field.

● Relevant certifications (e.g.,Business Continuity Management System ISO 22301

Training or Equivalent Crisis Management or Risk Management ISO 31000

Training or equivalent) are a plus.

● Minimum of 3-5 years of experience in BCM, risk management, or disaster

recovery, or a related field, preferably in a global or multi-national company.

● Knowledge of global regulations and industry standards, including ISO 22301,

ISO/IEC 27001, and ISO 31000 ERM Standard and/or 2017 COSO ERM Framework.

● Strong understanding of risk management frameworks, internal controls, and compliance auditing.

● Experience with risk management software, data analytics tools, and reporting systems.

● Ability to identify patterns and evaluate complex regulatory risks and propose practical solutions.

● Excellent communication skills with the ability to present complex information to non-technical stakeholders.

● Strong attention to detail and a proactive approach to problem-solving.

● Quick adjustment to new tools, regulations, and client requirements in the fast-paced BPO environment.

● Ability to work effectively both independently and as part of a global team.

Desired Skills:

● Proficiency in a second language is a plus.

● Experience working with cross-functional teams in a global environment.

● Strong analytical and project management skills with the ability to manage multiple priorities simultaneously.