Remote Desktop Support

1 week ago

Manila, National Capital Region, Philippines Optum Full time ₱900,000 - ₱1,200,000 per year

Job Responsibilities

  • Provide technical support for BeyondTrust's remote desktop product, ensuring seamless integration and functionality within the client's SaaS environment.
  • Troubleshoot and resolve issues related to remote desktop access, connectivity, and performance.
  • Collaborate with cross-functional teams to implement and maintain secure remote desktop solutions.
  • Conduct regular system audits and performance assessments to identify and address potential vulnerabilities.
  • Assist in the deployment and configuration of remote desktop software and related components.
  • Develop and maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides.
  • Stay current with industry best practices and emerging technologies to continuously improve support processes.
  • Provide training and guidance to end-users and internal teams on remote desktop functionalities and best practices.
  • Participate in On-Call support rotations to ensure 24/7 availability for critical issues.

Job Qualifications

  • Provide technical support for BeyondTrust's remote desktop product, ensuring seamless integration and functionality within the client's SaaS environment.
  • Troubleshoot and resolve issues related to remote desktop access, connectivity, and performance.
  • Collaborate with cross-functional teams to implement and maintain secure remote desktop solutions.
  • Conduct regular system audits and performance assessments to identify and address potential vulnerabilities.
  • Assist in the deployment and configuration of remote desktop software and related components.
  • Develop and maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides.
  • Stay current with industry best practices and emerging technologies to continuously improve support processes.
  • Provide training and guidance to end-users and internal teams on remote desktop functionalities and best practices.
  • Participate in On-Call support rotations to ensure 24/7 availability for critical issues.

WHAT WE OFFER

  • Market Competitive Pay Levels
  • Hybrid
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits

WHO WE ARE

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

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