Desktop Support Specialist

2 days ago

Manila, National Capital Region, Philippines RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time ₱350,000 - ₱600,000 per year

Position Title: Onsite IT Support Technician

Job Type: 12+ Month Contract

Job Summary:

As an Onsite IT Support Technician, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary focus will be on-site troubleshooting, problem resolution, and ensuring the smooth operation of computer systems, software, and hardware. You will play a crucial role in maintaining a productive and efficient IT environment for all employees.

Key Responsibilities:

1. End-User Support:

* Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance.

* Diagnose and resolve hardware, software, and network issues.

* Install, configure, and upgrade computer components and software applications.

* Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.

2. Hardware Maintenance:

* Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.

* Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.

3. Software Support:

* Install, configure, and update software applications on user devices.

* Troubleshoot and resolve issues related to operating systems and software applications.

* Collaborate with the IT team to deploy software updates and patches.

4. Network Support:

* Assist in the setup and configuration of network devices, such as routers, switches, and access points.

* Troubleshoot network connectivity issues and assist in resolving network-related problems.

* Provide minimal hands and eyes support to Global infrastructure teams for network, server, hardware upgrades or projects at site.

5. Security:

* Implement and enforce security measures to protect systems and data.

* Educate end-users on best practices for security and data protection.

6. Documentation:

* Maintain accurate records of hardware and software inventory.

* Document solutions to common issues for knowledge sharing.

* Preparation and submission of activity reports

7. User Training:

* Conduct training sessions for end-users on basic IT procedures and best practices.

* Provide guidance to users on utilizing IT resources effectively.

* Assist with onboarding of new joiners. Manage PC setup and deployment for new employees using standard hardware, images, and software.

8. Collaboration:

* Collaborate with the IT team to escalate and resolve complex issues.

* Communicate effectively with end-users, understanding their needs and providing timely solutions.

Qualifications:

* Minimum of [1-2] years of experience in providing onsite IT support.

* Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

* Proficient in troubleshooting hardware, software, and network issues.

* Strong knowledge of operating systems (Windows, macOS) and common software applications.

* Familiarity with basic network concepts and protocols.

* Experience with ticketing tool (preferably ServiceNow)

* Troubleshooting experience on MS O365 suite

* Incident and management knowledge.

* Excellent communication and interpersonal skills.

* Problem analysis and solving skills.

* Attention to details.

* Team Player.

* Planning and organizing.

* Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

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