Games Customer Service Specialist

2 days ago

Manila, National Capital Region, Philippines Aether Global Full time ₱900,000 - ₱1,200,000 per year

Job Description:
Games Customer Service Specialist

About the Role:
As a Game Content Reviewer, youll safeguard the clients community by monitoring user-generated content (UGC), enforcing guidelines, and ensuring all in-game interactions align with our policies. Youll be the frontline defender of our communitys integrity, safety, and positive experience.

Responsibilities:

  • Content Moderation: Review user-generated content (avatars, chat messages, room designs, shared media) for compliance with game Community Guidelines. Identify and remove inappropriate content (e.g., harassment, hate speech, explicit material, scams).
  • Policy Enforcement: Apply moderation policies consistently and escalate complex cases to senior staff. Monitor in-game reports and respond to user appeals.
  • User Safety & Support: Protect minors and vulnerable users by enforcing age-appropriate content standards. Collaborate with trust/safety teams to mitigate emerging risks (e.g., scams, exploitation).
  • Feedback & Reporting: Track trends in violations and suggest improvements to policies/tools. Generate daily reports on moderation metrics (accuracy, volume, response time).

Requirements:

  • Experience: 1+ year in content moderation or community management (gaming/social platforms preferred).
  • Language: Fluent English; additional Asian languages (e.g., Tagalog, Bahasa) are a strong plus.

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