Games Customer Service Specialist

2 days ago


Manila, National Capital Region, Philippines Aether Global Full time ₱900,000 - ₱1,200,000 per year

Job Description:
Games Customer Service Specialist

About the Role:
As a Game Content Reviewer, youll safeguard the clients community by monitoring user-generated content (UGC), enforcing guidelines, and ensuring all in-game interactions align with our policies. Youll be the frontline defender of our communitys integrity, safety, and positive experience.

Responsibilities:

  • Content Moderation: Review user-generated content (avatars, chat messages, room designs, shared media) for compliance with game Community Guidelines. Identify and remove inappropriate content (e.g., harassment, hate speech, explicit material, scams).
  • Policy Enforcement: Apply moderation policies consistently and escalate complex cases to senior staff. Monitor in-game reports and respond to user appeals.
  • User Safety & Support: Protect minors and vulnerable users by enforcing age-appropriate content standards. Collaborate with trust/safety teams to mitigate emerging risks (e.g., scams, exploitation).
  • Feedback & Reporting: Track trends in violations and suggest improvements to policies/tools. Generate daily reports on moderation metrics (accuracy, volume, response time).

Requirements:

  • Experience: 1+ year in content moderation or community management (gaming/social platforms preferred).
  • Language: Fluent English; additional Asian languages (e.g., Tagalog, Bahasa) are a strong plus.


  • Manila, National Capital Region, Philippines Brunt Work Full time ₱1,008,000 - ₱1,536,000 per year

    OverviewJoin a rapidly growing digital gaming enterprise that's revolutionizing the online gaming experience across multiple platforms. This innovative company manages an extensive portfolio of gaming systems, providing players with seamless access to their favorite games. With an upcoming digital expansion and new web platform launch, this represents an...


  • Manila, National Capital Region, Philippines Vietthi Global Trading Corporation Full time ₱900,000 - ₱1,200,000 per year

    About the RoleThe Game Data Specialist bridges production and system support through two main functions:- Managing and maintaining all Xbox game accounts and license assets.- Creating standardized files from in-game screenshots provided by Team Leads.This role ensures account security, license traceability, consistent file structures, and accurate control...

  • Customer Service

    1 week ago


    Manila, National Capital Region, Philippines BruntWork Full time ₱60,000 - ₱120,000 per year

    OverviewJoin an exciting and fast-growing company in the gaming industry as a Customer Service & Administrative Support Specialist. In this role, you'll be the first point of contact for gaming event participants—handling inquiries, ensuring smooth event experiences, and supporting general administrative tasks. This is a great opportunity to develop...


  • Manila, National Capital Region, Philippines WeMod Full time ₱40,000 - ₱60,000 per year

    At WeMod, we're on a mission to make gaming more fun. We're building the world's ultimate game companion, where millions of PC gamers discover mind-blowing ways to play their favorite games. Founded with a community-first approach, WeMod has become the go-to destination for gamers seeking safe and seamless ways to enhance their gaming experience.Our platform...


  • Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time ₱1,440,000 - ₱2,160,000 per year

    JOB SUMMARYResponsible for the supervision of the whole Casino operations (Slots and Table Games) within his/her shift. Specializes in handling VVIP patrons and or Private rooms. The Gaming Operations Manager will ensure that the highest standards of efficiency, guest service, and security are met in accordance with the company's policies and procedures.1.1....

  • Gaming Marketing

    1 week ago


    Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time ₱800,000 - ₱1,200,000 per year

    The Player Development Associate is responsible for building and maintaining strong relationships with casino players to enhance their gaming experience and encourage loyalty. The role supports the Player Development team in coordinating player events, tracking guest activity, and ensuring personalized, high-quality service to valued patrons.Key...


  • Manila, National Capital Region, Philippines Offsite Staff Full time ₱300,000 - ₱600,000 per year

    URGENT HIRINGOur company is looking for a Customer Service Specialist who will join our team in the Philippines (WFH setting). You would be joining an established team for a growing company with a great company culture. The successful candidate MUST be detail-oriented, self-motivated, and highly organized.The Customer Service Specialist will manage and...


  • Manila, National Capital Region, Philippines Gothong Southern Shipping Lines, Inc. Full time ₱600,000 - ₱1,200,000 per year

    About the role As a Customer Service Specialist at Gothong Southern Shipping Lines, Inc., you will play a crucial role in delivering exceptional customer service to our clients. Reporting to the Customer Service Manager, you will be responsible for handling inbound calls, responding to customer inquiries, and providing tailored solutions to address their...


  • Manila, National Capital Region, Philippines JTI Full time ₱900,000 - ₱1,200,000 per year

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products forthe consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they arefree to be themselves, and they are given the opportunity to...


  • Manila, National Capital Region, Philippines J-K Network Manpower Services Full time ₱216,000 - ₱320,000 per year

    COMPANY PROFILE: Leading global services company providing unmatched services in consulting, digital, technology and operations.Position: Customer Service SpecialistCompany Industry: IT CompanyWork Location: Manila (Cubao, Mandaluyong, Taguig)Work Schedule: Weekends OffSalary: Php 18,000 - Php 32,000 gross)Work Set Up: Work OnsiteBenefits:Life...