Games Customer Service Specialist

12 hours ago

Manila, National Capital Region, Philippines Aether Global Full time ₱900,000 - ₱1,200,000 per year

Job Description:
Games Customer Service Specialist

About the Role:
As a Game Content Reviewer, youll safeguard the clients community by monitoring user-generated content (UGC), enforcing guidelines, and ensuring all in-game interactions align with our policies. Youll be the frontline defender of our communitys integrity, safety, and positive experience.

Responsibilities:

  • Content Moderation: Review user-generated content (avatars, chat messages, room designs, shared media) for compliance with game Community Guidelines. Identify and remove inappropriate content (e.g., harassment, hate speech, explicit material, scams).
  • Policy Enforcement: Apply moderation policies consistently and escalate complex cases to senior staff. Monitor in-game reports and respond to user appeals.
  • User Safety & Support: Protect minors and vulnerable users by enforcing age-appropriate content standards. Collaborate with trust/safety teams to mitigate emerging risks (e.g., scams, exploitation).
  • Feedback & Reporting: Track trends in violations and suggest improvements to policies/tools. Generate daily reports on moderation metrics (accuracy, volume, response time).

Requirements:

  • Experience: 1+ year in content moderation or community management (gaming/social platforms preferred).
  • Language: Fluent English; additional Asian languages (e.g., Tagalog, Bahasa) are a strong plus.

  • WFH - Gaming Customer Service Administrator

    7 days ago

    Manila, National Capital Region, Philippines Brunt Work Full time ₱1,008,000 - ₱1,536,000 per year

    OverviewJoin a rapidly growing digital gaming enterprise that's revolutionizing the online gaming experience across multiple platforms. This innovative company manages an extensive portfolio of gaming systems, providing players with seamless access to their favorite games. With an upcoming digital expansion and new web platform launch, this represents an...

  • Gaming Equipment Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeetechnical Full time ₱350,000 - ₱400,000

    Job Title:Technical SpecialistJob Description:This role is responsible for performing various tasks related to the maintenance, installation, and repair of electronic gaming machines and table games equipment. Key Responsibilities:Perform on-going preventive maintenance to ensure the serviceability of all Electronic Gaming Machines and Table Gaming...

  • Gaming Video Clipping Specialist

    12 hours ago

    Manila, National Capital Region, Philippines WeMod Full time ₱40,000 - ₱60,000 per year

    At WeMod, we're on a mission to make gaming more fun. We're building the world's ultimate game companion, where millions of PC gamers discover mind-blowing ways to play their favorite games. Founded with a community-first approach, WeMod has become the go-to destination for gamers seeking safe and seamless ways to enhance their gaming experience.Our platform...

  • Game Design

    3 weeks ago

    Manila, National Capital Region, Philippines Side Full time

    OverviewSide is a global video game development and services provider offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe,...

  • Gaming Operations Manager

    12 hours ago

    Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time ₱1,440,000 - ₱2,160,000 per year

    JOB SUMMARYResponsible for the supervision of the whole Casino operations (Slots and Table Games) within his/her shift. Specializes in handling VVIP patrons and or Private rooms. The Gaming Operations Manager will ensure that the highest standards of efficiency, guest service, and security are met in accordance with the company's policies and procedures.1.1....

  • 2D Game Artist

    2 weeks ago

    Manila, National Capital Region, Philippines Playnetic Full time

    Directly reporting to the Art Director, you'll be instrumental in ensuring our games captivate players. You'll collaborate closely with the game development team and help our team produce high-quality 2D assets that elevate the player experience.Does this sound like you?You bring proven experience as a 2D Game Artist, backed by a robust portfolio that...

  • Customer Support Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines TyrAds Full time

    OverviewCustomer Support Specialist (Remote) at TyrAdsLocation: Remote (APAC) or On-Site (Bali)About TyrAdsTyrAds, a leading tech-driven loyalty and rewards platform that collaborates with various businesses to cultivate rewarding experiences for customers. With millions of users across our platforms, we specialize in innovative AdTech solutions powered by...

  • Community Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Altitude Games Full time

    The Community Manager is responsible for building and nurturing the Sweepz player community, fostering a positive environment, and managing the company's social media presence. This role combines community engagement with social media strategy — creating content, curating a content calendar, and acting as the bridge between Sweepz and its players.You will...

  • Digital Gaming Strategist

    1 week ago

    Manila, National Capital Region, Philippines beBeeRetention Full time ₱21,600 - ₱27,600

    Our innovative social gaming platform is a cutting-edge initiative designed to deliver captivating and compliant gaming experiences.Location: Remote, flexible schedule.Employment Type: Full-Time, B2B Independent Contractor, 40 hours per week.Must have: at least 2–3 years of experience in the Online Casino / Sportsbook / Sweepstakes industries.Time zone:...

  • Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱250,000 - ₱400,000

    Job Description">We are seeking a skilled customer service specialist to provide exceptional support to our customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Work closely with the sales team to ensure seamless customer experience.Provide solutions that meet customer needs and expectations.The...