IT Service Desk Engineer

YOUR ROLECEVA's first point of contact for IT related service requests, incidents, follow up and escalations in Mandarin.Associate Support Engineer will provide customer service, IT support (basic troubleshooting) and account management (creation, modification and termination) to CEVA Global employees.The Global IT Service Desk will operate 24x7 including...

COMPANY PROFILE: They are recognized for delivering end-to-end offshore staffing services with a strong focus on people.Position: Service Desk EngineerCompany Industry: IT IndustryWork Location: Makati CityWork Schedule: Shifting scheduleSalary: Php 30,000 aboveWork Set Up: OnsiteJOB REQUIREMENTS:Bachelor's degree in Computer Science, Information Technology,...

Job Title: Service Desk EngineerWork Arrangement: OnsiteJob Level: JuniorAbout the RoleThe Service Desk Engineer serves as the first point of contact for customers reporting issues or faults related to company products and services. The primary goal is to achieve first-time resolution by troubleshooting, diagnosing, and resolving problems or escalating...

About the RoleAs Service Desk Engineer, you will act as the first point of contact for customer to report issues and faults relating to our product for support and services. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or...

Responsibilities:Frontline Duties: Operate switchboard, route calls, take messages, perform clerical tasks, manage mail, and distribute documents.Administrative Tasks: Monitor and track office supply requests.Service Desk Support: Ensure service desk agreements are met and assist the services team as needed.Technical Service Management: Manage and track...

The Service Desk Manager is responsible for leading and managing a 24*7 service desk team to ensure thedelivery of high-quality technical support to our organization and its customers. This role involves overseeingday-to-day operations, optimizing processes, and fostering a customer-centric culture within the service deskteam. The Service Desk Manager will...

Job Responsibilities:Supports the operation of ticket dispatching and chat supportSupervises IT Service Management AssistantsManagement and Administration of ManageEngine Service DeskHandles all projects/enhancement of other service desk (Support Service Desk)Handles different tasks related to IT governance and complianceQualifications:Bachelors degree...

Role SummaryAs a Level 1 Service Desk Engineer, you'll be the first point of contact for clients needing technical assistance. You'll handle incoming service requests, perform basic troubleshooting, and escalate complex issues to higher-level engineers when needed.This role is ideal for someone passionate about IT support, eager to learn, and ready to build...

As a Service Desk Engineer, you will act as the first point of contact for ANTlabs' customers to report issues and faults relating to our products for support and services.The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or...

JOB SUMMARYThe Service Desk Manager is responsible for ensuring that committed service level agreements with both internal and external customers are met through the effective and proactive identification and remediation of technical issues.DUTIES AND RESPONSIBILITIES• Serve as a point of escalation for technical issues and alerts and ensures efficient...