
IT Service Desk Engineer
3 days ago
Job Title: Service Desk Engineer
Company: Networking Solutions provider in Singapore
Work Setup: Onsite / Monday to Friday / 9 am to 6 pm
Work Location: Makati
Salary: Php 50,000 basic salary + benefits
Requirements:
- Has experience working with Linux OS (1-2yrs)
- Experience in UNIX scripting is a plus
- Networking experience exposure or CCNA certified is a plus
- Have prior knowledge and experience in troubleshooting, configuring gateway appliance, or network appliance
- Resourceful with good analytical skills and ability to perform systematic troubleshooting techniques
- Good customer handling and communication skills
- Comfortable in handling customers over the phone
- Good and clear communication skills (oral and written)
- Knowledge in PMS is a plus
- Basic HTML / PHP is a plus
Responsibilities:
- Involve in providing customers and partners with in-depth technical assistance in the use of our products and solutions
- Cooperate with client sales and professional services teams to ensure ongoing customer success and satisfaction
- Form part of an on-call rotation order to guarantee 24x7x365 support to customers in shifts
- Participate in the maintenance of support documentations
Job Type: Full-time
Pay: Php40, Php50,000.00 per month
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have hands-on experience with Linux systems?
- Do you have prior knowledge and experience in troubleshooting and configuring gateway or network appliances?
- How many years of experience do you have working as a Service Desk Engineer?
Education:
- Bachelor's (Required)
Work Location: In person
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