IT Service Desk Engineer

The Service Desk Engineer is responsible for providing Level 1 technical support andservice dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal...

The IT Service Desk Analyst will serve as the first point of contact for all technical support requests within the organization. This role is responsible for providing timely assistance to end users, resolving incidents, and escalating issues when necessary to ensure uninterrupted business operations.Key Responsibilities:Provide first-level technical support...

COMPANY PROFILE: They are recognized for delivering end-to-end offshore staffing services with a strong focus on people.Position: Service Desk EngineerCompany Industry: IT IndustryWork Location: Makati CityWork Schedule: Shifting scheduleSalary: Php 30,000 aboveWork Set Up: OnsiteJOB REQUIREMENTS:Bachelor's degree in Computer Science, Information Technology,...

Job Title: Service Desk EngineerWork Arrangement: OnsiteJob Level: JuniorAbout the RoleThe Service Desk Engineer serves as the first point of contact for customers reporting issues or faults related to company products and services. The primary goal is to achieve first-time resolution by troubleshooting, diagnosing, and resolving problems or escalating...

About the RoleAs Service Desk Engineer, you will act as the first point of contact for customer to report issues and faults relating to our product for support and services. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or...

OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience, skillset,...

The Service Desk Manager is responsible for leading and managing a 24*7 service desk team to ensure thedelivery of high-quality technical support to our organization and its customers. This role involves overseeingday-to-day operations, optimizing processes, and fostering a customer-centric culture within the service deskteam. The Service Desk Manager will...

Job Responsibilities:Supports the operation of ticket dispatching and chat supportSupervises IT Service Management AssistantsManagement and Administration of ManageEngine Service DeskHandles all projects/enhancement of other service desk (Support Service Desk)Handles different tasks related to IT governance and complianceQualifications:Bachelors degree...

Role SummaryAs a Level 1 Service Desk Engineer, you'll be the first point of contact for clients needing technical assistance. You'll handle incoming service requests, perform basic troubleshooting, and escalate complex issues to higher-level engineers when needed.This role is ideal for someone passionate about IT support, eager to learn, and ready to build...

Job description:· Provides First and second-line investigation and diagnosis· Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines· Escalates unresolved incidents/service requests within agreed timescales· Logs relevant incident/service request details per Service desk procedures· Communicates with client...