Service Desk Engineer

2 days ago

Makati City, National Capital Region, Philippines ANTLABS PTE. LTD. Full time ₱40,000 - ₱80,000 per year

As a Service Desk Engineer, you will act as the first point of contact for ANTlabs' customers to report issues and faults relating to our products for support and services.

The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of our 2nd line specialist teams to investigate and resolve.

Throughout this process, you will remain the single point of contact with the customers during your shift, maintaining ownership and the main point of contact between the customers and ANTlabs, providing timely updates and ensuring the fault is given the correct level of priority and attention.

This is a position which calls for excellent customer service skills, the ability to articulate resolutions clearly and confidently to customers and a good level of technical knowledge of ANTlabs products.

Responsibilities:

  • Involve in providing customers and partners with in-depth technical assistance in the use of ANTlabs' products and solutions
  • Cooperate with clients, sales and professional services teams to ensure ongoing customer success and satisfaction
  • Form part of an on-call rotation in order to guarantee 24x7x365 support to customers in shifts
  • Participate in the maintenance of support documentations

Requirements:

  • Has experience working with Linux OS (1-2yrs)
  • Experience in UNIX scripting is a plus
  • Networking experience exposure or CCNA certified is a plus
  • Have prior knowledge and experience in troubleshooting, configuring gateway appliance, or network appliance
  • Resourceful with good analytical skills and ability to perform systematic troubleshooting techniques
  • Good customer handling and communication skills
  • Comfortable in handling customers over the phone
  • Good and clear communication skills (oral and written)
  • Knowledge in PMS, basic HTML / PHP is a plus

Personal:

  • Collaborative team player
  • Self-motivated, highly responsible
  • Able to work well under pressure
  • Responsible and good work ethics

  • Mandarin Service Desk Engineer

    18 hours ago

    Makati City, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time ₱300,000 - ₱600,000 per year

    YOUR ROLECEVA's first point of contact for IT related service requests, incidents, follow up and escalations in Mandarin.Associate Support Engineer will provide customer service, IT support (basic troubleshooting) and account management (creation, modification and termination) to CEVA Global employees.The Global IT Service Desk will operate 24x7 including...

  • Service Desk Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines J-K Network Manpower Services Full time ₱240,000 - ₱480,000 per year

    COMPANY PROFILE: They are recognized for delivering end-to-end offshore staffing services with a strong focus on people.Position: Service Desk EngineerCompany Industry: IT IndustryWork Location: Makati CityWork Schedule: Shifting scheduleSalary: Php 30,000 aboveWork Set Up: OnsiteJOB REQUIREMENTS:Bachelor's degree in Computer Science, Information Technology,...

  • Service Desk Engineer

    1 week ago

    Makati City, National Capital Region, Philippines Curran Daly and Associates Full time

    About the RoleAs Service Desk Engineer, you will act as the first point of contact for customer to report issues and faults relating to our product for support and services. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or...

  • IT Service Desk Engineer

    1 week ago

    Makati City, National Capital Region, Philippines COBENN business consultancy Full time ₱30,000 - ₱60,000 per year

    Job Title: Service Desk EngineerCompany: Networking Solutions provider in SingaporeWork Setup: Onsite / Monday to Friday / 9 am to 6 pmWork Location: MakatiSalary: Php 50,000 basic salary + benefitsRequirements:Has experience working with Linux OS (1-2yrs)Experience in UNIX scripting is a plusNetworking experience exposure or CCNA certified is a plusHave...

  • Service Desk Engineer

    1 week ago

    Makati City, National Capital Region, Philippines OSI Digital Full time ₱900,000 - ₱1,200,000 per year

    OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience, skillset,...

  • Service Desk Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Microbase Inc Full time ₱600,000 - ₱1,200,000 per year

    Responsibilities:Frontline Duties: Operate switchboard, route calls, take messages, perform clerical tasks, manage mail, and distribute documents.Administrative Tasks: Monitor and track office supply requests.Service Desk Support: Ensure service desk agreements are met and assist the services team as needed.Technical Service Management: Manage and track...

  • Service Desk Team Lead

    4 days ago

    Makati City, National Capital Region, Philippines Stores Specialists Inc. Full time ₱104,000 - ₱130,878 per year

    The Service Desk Lead oversees the day-to-day operations of the SSI IT Service Desk, with the primary goal of ensuring timely and efficient resolution of user issues and requests.The role makes decisions about the coordination of the team's day-to-day activities to ensure deadlines and service levels are met.Provide guidance, training, and support to Service...

  • Technical Service Desk

    2 weeks ago

    Makati City, National Capital Region, Philippines J-K Network Manpower Services Full time ₱480,000 - ₱600,000 per year

    COMPANY PROFILE: A remote staffing and outsourcing firm based in the Philippines that partners with international companies to build offshore teams by tapping into skilled Filipino professionals.Position: Technical Service Desk EngineerCompany Industry: BPO CompanyWork Location: Makati City (Full Onsite)Work Schedule: Shifting ScheduleSalary: Php 50,000...

  • Information Technology Service Desk Manager

    1 week ago

    Makati City, National Capital Region, Philippines SSI Group, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    ```htmlAbout the CompanyThe Service Desk Manager leads and oversees the operations of the SSI IT Service Desk, with the primary goal of ensuring timely and efficient resolution of user issues and requests.About the RoleThis involves recruiting, training, and mentoring team members to ensure they possess the necessary skills and knowledge to provide...

  • Service Desk Engineer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Full time ₱400,000 - ₱600,000 per year

    As Service Desk Engineer, you will act as the first point of contact for customer to report issues and faults relating to our product for support and services. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the...