Team Leader l Retail Account

2 days ago

Cebu City, Central Visayas, Philippines Cognizant Technology Solutions Philippines Inc. Full time ₱800,000 - ₱1,200,000 per year

Qualifications:

  • Bachelor's Degree
  • 3-4 years TL experience
  • Willing to work in 24x7 environment
  • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
  • Good Analytical & Coordination skills are essential.
  • Basic Customer service skills
  • Basic understanding of Computers and Trouble shooting skills required.
  • Customer service orientation and ability to work in a team
  • Good interpersonal and communication skills
  • Customer service orientation and ability to work in a team
  • Excellent Soft skill, Communications skills (Voice & Email) to handle global customers
  • Strong keyboard skills
  • Ability to perform in adverse situations
  • Amenable to work onsite at Skyrise Cebu IT Park
  • Amenable to work night shift

Core Competencies:

  • Operating Systems; Windows 7, 8 and 10 / 2K Server certifications
  • 36+ months of Overall Service Desk experience
  • Excellent written and verbal communications skills (English)
  • Handling Escalations from L2
  • Hardware support & research
  • Basic project skills
  • Ability to follow through on projects assigned

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