Retail Team Leader

2 days ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱420,000 per year

Team Leader – Retail Account (Voice)

  • Tech Tower, Cebu Business Park
  • Work Setup: 100% Onsite
  • Virtual Hiring Process

Job Highlights

  • ₱32,000 Base Pay + ₱2,000 Allowance
  • Quarterly Incentives up to ₱7,500
  • 20% Night Differential
  • Career Growth Opportunities
  • Work with a Leading Retail Account

Job Description

We are looking for an experienced Team Leader to join our Retail Account (Voice) operations in Cebu Business Park. The successful candidate will be responsible for leading a team of customer service professionals, ensuring operational excellence, and achieving performance targets.

Key Responsibilities:

  • Lead, coach, and motivate a team of customer service representatives.
  • Monitor and manage team performance metrics (AHT, CSAT, Quality, etc.).
  • Conduct regular performance reviews and provide actionable feedback.
  • Handle escalations and provide timely resolutions.
  • Collaborate with management and support teams to improve processes.
  • Ensure compliance with company policies and procedures.

Qualifications

  • Undergraduate or College Graduate
  • At least 2 years of experience as a Team Leader in any Line of Business (preferably Retail domain)
  • Strong leadership, coaching, and analytical skills
  • Excellent English communication skills (verbal and written)
  • Willing to work onsite at Cebu Business Park
  • Amenable to work on a shifting schedule

Perks & Benefits

  • Competitive compensation package
  • Quarterly performance incentives
  • 20% Night Differential
  • Career development and training programs

Hiring Process

  • Initial Interview: via MS Teams or Virtual
  • Operations Interview: MS Teams
  • Work Setup: 100% Onsite in Cebu Business Park

Interested applicants may send their resume or contact:

Viber:

Start your leadership journey today Apply now and be part of our growing team.

Job Type: Full-time

Pay: Php30, Php34,000.00 per month

Benefits:

  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid training

Work Location: In person

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