Trainer | Training Facilitator

6 days ago

Cebu City, Central Visayas, Philippines IntouchCX Full time ₱900,000 - ₱1,200,000 per year

Job Description:

  • Provide training to new and existing employees
  • Develop and deliver training plans and curriculum to classes of up to 25 people
  • Develop and utilize a variety of creative teaching techniques
  • Develops and administers knowledge assessment testing
  • Assist with QA monitoring, feedback and coaching
  • Maintain up-to-date reporting on training progress, effectiveness and improvements
  • Stay informed of current client products and services
  • Interact with partners, ensuring they understand the training environment, successes and opportunities for development
  • Manage new Trainers and Training Facilitators
  • International Travel is Required

Job Requirements:

  • BS/BA in Education or Business Administration or equivalent work experience preferred
  • Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
  • 3+ years previous contact center experience as a trainer preferred
  • Experience in customer service training
  • Experience in coaching and mentoring
  • Knowledge of existing and emerging training methods and tools
  • Knowledge of call center systems, ACD/IVR and performance statistics
  • Strong verbal and written communication skills, including presentation skills
  • Strong analytical and problem solving skills
  • Ability to build rapport with clients and interact with team members at various position levels
  • Ability to multitask effectively and work in a fast paced environment
  • Ability to develop employees through positive motivation
  • Ability to adapt to change and innovation
  • Ability to potentially travel
  • Skills in MS Office programs (Word, Excel and PowerPoint)
  • Valid travel documents for international travel

  • Training Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job Training Manager (Cebu) | Hybrid Work Setup: Hybrid Requirements: Minimum of 2 years as a training manager in the BPO industry. Manage process trainers, assistant managers, and lead assistant managers aligned to the process.The job focuses on coaching and mentoring process trainers, assistant managers, and lead assistant managers; facilitating...

  • Training Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Work Setup: Hybrid Requirements: Minimum of 2 years as Training Manager in BPO Industry. Manage process trainers, Assistant Manager, and Lead Assistant Managers aligned to the process. The job focuses on coaching and mentoring process trainers, Assistant Manager, Lead Assistant Managers, facilitate training classes as needed, administer Training Needs...

  • Trainer CSR

    5 days ago

    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a qualified and dedicated Trainer – E-Commerce to join our team. The ideal candidate will be responsible for facilitating training programs, enhancing employee skills, and ensuring learning effectiveness within customer service and e-commerce operations.Qualifications:At least 2nd year college level or a college graduateMinimum of 1 year...

  • Training Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job: Training Manager - Cebu City (hybrid) Qualifications:Minimum of 2 years as Training Manager in BPO Industry. Responsibilities:*Manage process trainers, Assistant Manager, and Lead Assistant Managers aligned to the process. *The job focuses on coaching and mentoring process trainers, Assistant Manager, Lead Assistant Managers, facilitate...

  • Training Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ is urgently seeking to hire an on-site Training Manager in Cebu. The pre-screening interview will be conducted via phone. **Position Overview: Training Manager (Cebu)** **Work Setup:** On-site/Possibly Hybrid **Requirements:** - At least 2 years of experience as a Training Manager in the BPO industry. - Responsible for overseeing process trainers,...

  • Process Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Position Title: Trainer - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Arrangement: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: College Degree Work Experience: At least 1 year of experience as a TrainerPreferred: Retail background, but open to trainers for any customer...

  • Trainer - BPO

    6 days ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱300,000 - ₱600,000 per year

    QualificationsBachelor's degree or equivalent experience preferred.At least 1–2 years of experience as a Trainer or Learning Specialist in a BPO or contact center environment.Strong facilitation and presentation skills, with the ability to engage adult learners.Excellent communication skills, both verbal and written.Job Type: Full-timePay: Up to...

  • BPO Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Omega Healthcare Management Services Inc. Full time ₱900,000 - ₱1,200,000 per year

    The job of a Process Trainer is to essentially educate, guide, and coach new employees on how to effectively perform their jobs by developing the capabilities that are required for optimal job performance. The job also involves a number of complimentary activities such Training needs analysis, Training Needs Identification, Research & Development of Content,...

  • Trainer Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Regent Business Process Full time

    Job Responsibilities:Facilitate classroom and virtual training sessions on product knowledge, call handling, customer service & technical support, sales techniques, and company processes.Assist in designing, developing, and updating training materials in line with business needs, process changes, and sales strategies.Conduct side-by-side coaching, one-on-one...

  • Communications Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Work Setup: Hybrid (Onsite during training period) | Cebu Start Date: ASAP Nature Of The Account: Talent Skilling Type of Support: Support Shift: 12PM - 9PM | Fixed weekends off Qualifications:At least High school Graduate (High school / Senior HS)With at least 1 year experience as a Trainer (any field).Open to process trainers, even if they come from...